NuamoreReviews of nuamore.com

Response from NuamoreSep 23, 2026

Hi Jane, Thanks for sharing your experience. Your exchange was not left unresolved. After you returned your Ruby Oceana, we reserved the Sage Green watch you requested and kept you updated while waiting for the incoming stock. Once it became available, we processed the exchange and shipped your Sage watch on September 1st, providing the tracking details so you could follow the shipment. When an incorrect delivery notification was sent to you, we also checked the shipment immediately and confirmed that the watch was still in transit, then provided the correct tracking status. We’re glad we were able to complete the colour exchange you requested, and we’ve also personally followed up to make sure your Sage watch arrived safely. We genuinely hope you’re enjoying it. Warm regards, Team Nuamōre 💙

Response from NuamoreAug 7, 2026

Hi Max, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We always want our customers to feel confident and happy with their Nuamōre purchase, and we would appreciate the opportunity to better understand your concerns and assist you directly. Please feel free to reach out to our support team with your order details, and we’ll be happy to review your case and help however we can. Warm regards, Team Nuamōre 💙

Response from NuamoreApr 17, 2026

Hi Piyush, Thank you for taking the time to share your feedback. When you first reached out regarding your return, we only asked for the reason for the return and later requested photos after receiving your request. These photos are a standard part of our return process, as stated in our return policy, to ensure that the item is unused and returned in its original condition. This helps us maintain quality standards for all customers. We also understand your concerns regarding the return process. As a small business, every order involves careful handling, packaging, quality control, and preparation to ensure the watch arrives in perfect condition. Because of this, returns create significant operational and handling costs for us. The 6% processing fee you mentioned is not intended as a profit, it is approximately $8 and only partially offsets a small portion of the costs involved in processing returned items. In most cases, we still absorb additional expenses beyond this fee. Our goal is never to make returns difficult, and we’re sorry if the process felt lengthy or inconvenient. In some cases, we also offer alternatives such as store credit, as we try to find solutions that are beneficial for both sides while reducing unnecessary returns. We truly value your feedback and will continue working on improving the experience for our customers. Warm regards, Team Nuamōre 💙

Response from NuamoreFeb 3, 2026

Hi Béatrice, Thank you for taking the time to share your experience. We’re truly sorry to hear about your disappointment and understand how frustrating it is when a product doesn’t meet expectations, especially after a longer delivery time. While we do our best to present our watches as accurately as possible through photos and descriptions, we understand that the actual appearance, including dial size, may not always align with what was expected, and we sincerely apologize for that. We also appreciate your acknowledgment of the product’s quality, even though the overall experience fell short. We’d really like the opportunity to assist you and review your request for a refund. Please reach out to us directly at [email protected] with your order details, and our team will be happy to help. Thank you again for your feedback, it helps us continue improving. Kind regards, Karla, Team Nuamōre 💙

Response from NuamoreFeb 2, 2026

Hi Kate, Thank you for sharing your feedback with us. We’re glad to hear you found the watch beautiful, and we’re truly sorry it didn’t fully meet your expectations. We understand how important readability and ease of use are, and we completely respect your decision to return the watch if it wasn’t the right fit for you. We did reach out to you to offer assistance with your watch, but we haven’t heard back yet. We’d still love the opportunity to help or ensure your return is handled smoothly. Please feel free to contact us at [email protected] whenever convenient, and we’ll be happy to assist. Warm regards, Karla Team Nuamōre 💙

Response from NuamoreFeb 2, 2026

Hi J, Thank you for taking the time to share your experience. We’re glad to hear you’re enjoying the first watch, and we’re truly sorry for the disappointment caused by the second one. We completely understand how frustrating it is when a product doesn’t look as expected, especially when it was unworn. Our intention was to resolve this quickly and fairly, never to minimize your concern. We did try to follow up but haven’t heard back yet, and we’d really appreciate the opportunity to make this right. Please feel free to reach out to us at [email protected], and we’ll be more than happy to assist you. Warm regards, Karla Team Nuamōre💙

Response from NuamoreJan 22, 2026

Hi Jennifer, Thank you for taking the time to share your experience. We’re sorry for the confusion and frustration you encountered, particularly around communication, delivery timing, and checkout details. After working with you directly, we’re glad we were able to complete the return and issue a full refund once the item was received back with us, When we offered you a refund it was in case you wanted to keep your watch, our intention was not to reject your request. We appreciate your patience while this was resolved and the opportunity to assist you through the process. Your feedback has been shared internally, as it helps us improve how we communicate order confirmations, pre-orders, and checkout information moving forward. Warm regards, Sophie Team Nuamōre 💙

Response from NuamoreNov 24, 2025

Thank you for sharing your thoughts. We’re sorry to hear that the watch wasn’t as easy to wear as you hoped, and we appreciate your honesty about the price and quality. Your feedback is very valuable to us, and we’ll take it into consideration as we continue to improve our designs. 💙