NuamoreReviews of nuamore.com

Response from NuamoreSep 22, 2026

Hi Charlotte, We’re truly sorry to hear about your experience and understand why you’ve been left feeling disappointed. We did reach out to you and requested some additional information so we could review your request and help resolve the situation, but we haven’t received a response yet. Please contact our support team, and we’ll be happy to look into your case and work on the best possible solution for you. We’d genuinely appreciate the opportunity to make this right. Warm regards, Team Nuamōre 💙

Response from NuamoreSep 15, 2026

Hi Sharon, Thank you for such wonderful feedback. We’re delighted to hear that you love our watches and had such a positive experience with our customer service. Knowing that you’d happily shop with us again and feel we deserve five stars means so much to our team. We truly appreciate your support and look forward to welcoming you back! Warm regards, Team Nuamōre 💙

Response from NuamoreSep 15, 2026

Hi Bren, Thank you for sharing your thoughtful feedback. We’re delighted to hear that you love your Aurea Mini and that you’re impressed with its quality. It’s also great to know that the resizing tool made adjusting the strap easy. We truly appreciate your recommendation and would love to welcome you back for another Nuamōre watch. We also understand your frustration with the slower shipping and appreciate your patience. Warm regards, Team Nuamōre 💙

Response from NuamoreSep 13, 2026

Hi Kerriann, thank you again for your detailed feedback, we'd like to give a fuller explanation here. First, on packaging: since your order, we've upgraded our packaging across the board, every watch now ships with a premium, book-style presentation box, similar to a coffee table style keepsake box, rather than the packaging you received. We're sorry your order arrived before this update, and your feedback here was genuinely part of why we prioritized the change. On delivery timing, we want to be transparent about where the delay actually happened. Once your order shipped from our US facility to the UK, it arrived within 8 days, which is in line with the international shipping timeframe advertised on our website. Where we fell short was in dispatch time, the time between your order being placed and it actually leaving our facility, and that part took longer than it should have. We take full responsibility for that gap, and it's something we're actively working to improve. We also want to explain why our shipping process works the way it does: we intentionally use couriers who can reliably deliver internationally without customers being hit with unexpected customs or import fees at the door, we handle that entirely on our end. This does add some time to the process compared to faster, less reliable options, but it protects customers from surprise charges. Because we recognized we fell short here, we offered a free return, a full refund, and a free return label, no cost to you at any step. We're glad to make that right, and we appreciate you giving us the chance to. Warm regards, Team Nuamōre

Response from NuamoreSep 15, 2026

Hi Janine, Thank you for your patience and for sharing such wonderful feedback. We’re absolutely delighted that you love it and find it so beautiful. We hope you enjoy wearing your Oceana for a long time to come! Warm regards, Team Nuamōre 💙

Response from NuamoreSep 15, 2026

Hi Katie, Thank you for such a wonderful compliment. Knowing that you own several high-end watches yet find yourself reaching for your Nuamōre most often truly means a lot to us. We’re delighted that you love the quality, style, and value of your watch. We’re so happy to know it has become a favorite in your collection. Warm regards, Team Nuamōre 💙

Response from NuamoreSep 15, 2026

Hi Fer, Thank you for such wonderful feedback. We’re delighted to hear that you’ve built a collection of Nuamōre watches across different styles and enjoy the elegant, classic, and minimalist designs. It also means a lot to know that our team has been prompt and helpful whenever you’ve reached out. We truly appreciate your continued support and love having you as part of the Nuamōre community. Warm regards, Team Nuamōre 💙

Response from NuamoreSep 15, 2026

Hi Donovan, Thank you for sharing your experience with us. We’re so glad our team could help switch the watch to the right color in time for your mother’s birthday. We hope your mother loves her gift! Warm regards, Team Nuamōre 💙