Laura T.
Cheap and ugly watch, predictably scammy customer service
Oh, how I should've known the moment they used Hailey Bieber to ensnare me. I thought this watch looked cute and minimalistic. What I received looks and feels cheap/flimsy. There is no weight to it. It looks like the $9.99 watch you buy from a street vendor or gas station because you lost yours and look at your wrist 100 times a day. It was an IMMEDIATE return for me. And then the shadiness entered the chat. I immediately filled out the form to return the watch for a refund (minus the return shipping fee AND A RESTOCKING FEE, because putting a tiny, light box back on a shelf is tough stuff). I had to take a picture showing the watch's condition. After submitting the form online I received an email confirming my "return request had been successfully submitted!" and I'd get an email when it was "completed." Four days later, no email. Scammy scammy scammmmmmmy. I emailed asking to move forward with the process. I got a prompt reply offering help, but first they asked for pictures of the watch. Which, again, I had already provided. Amazing. I'm trying to cut through the usual bullish*t that a company will do when they charged you $150 for a $5 watch; I proactively told them I don't want to keep the item for a partial refund, I just want to send it back ASAP. I'll update this review to shame them additionally if I don't receive a return mailing label today. TLDR, cheap unattractive product, sh*tty shady customer service that draws-out the process to undoubtedly trap you (too much time has passed/can't return the watch anymore!)
Response from NuamoreAug 31, 2026
Hi Laura, thank you for the detailed feedback. We want to make sure the timeline here is accurate for anyone reading this. When your return request was submitted, one photo came through on our end. Our team followed up within hours asking for a few additional angles, this is a standard requirement for every return, not something specific to your order. As soon as we received the additional photos, your return was approved and a label was issued the same day. On the watch itself, we're genuinely sorry it didn't feel like the right fit for you. Every Nuamōre piece is personally designed by our team, and weight and finish can vary quite a bit across our different styles, so what you received isn't representative of the whole collection. We'd love for you to consider trying a different variant sometime, and if you do, please reach out directly, we're happy to help you choose the one that best matches what you're looking for. This is exactly why we offer a genuinely generous return policy and free exchanges, so that if something isn't right, you're never stuck with it. We're glad this has been resolved fairly on our end, and our team remains available directly at [email protected] for anything further.