National Retail SolutionsReviews of nrsplus.com

Response from National Retail SolutionsNov 10, 2020

Thank you, Karen, for the review! We appreciate your business and we are more than happy to help it grow!

Response from National Retail SolutionsNov 10, 2020

Thank you for the kind review! We strive to help our customers with their businesses, and want to make sure that you can benefit from every feature we offer.

Response from National Retail SolutionsNov 2, 2020

This sounds like a terrible misunderstanding! We take a lot of pride in our products and services - and especially our customer relationships. Customer care has been alerted and they are waiting for your call. We would like to clear this up and make it right. Please call 800-215-0931, provide your info and best contact number and ask to be escalated to Roque asap. He will call you back.

Response from National Retail SolutionsSep 29, 2020

We are so sorry to hear that you've had a bad experience with our POS and urge you to contact us so we can make things right! Please, feel free to call 800-215-0931 and ask for Roque. Our monthly licensing and support fee is lower than many other companies. Our POS has many extra features included which are unique and beyond just the basics of sales and inventory tracking like many other brands. We additionally offer a menu of optional Premium Feature subscriptions such as Transaction Surveillance Monitoring, ID License Scanning (JUUL RACS compliance), credit card processing connectivity (FREE integration with NRS PAY!), Tobacco Scan Data program, Modifiers with a secondary IP Printer for your kitchen, Customer Tab, and even a shopping app to sign up for, for customers to locate you and order ahead from your store... We have a remote store management app and online portal so you can access your backend 24/7. Plus live customer support waiting to hear from you! With our over 11,000 POS installed nationwide, our satisfied customers are enjoying being organized, attracting more customers and making more money. Please reconsider and contact us to help you out with any issues!

Response from National Retail SolutionsAug 20, 2020

We are so sorry to hear that you've had a bad experience with our POS and urge you to contact us so we can make things right! Please call 800-215-0931 and ask for Roque. Our monthly licensing and support fee is lower than many other companies. Our POS has many extra features included which are unique and beyond just the basics of sales and inventory tracking like many other brands. We additionally offer a menu of optional Premium Feature subscriptions such as Transaction Surveillance Monitoring, ID License Scanning (JUUL RACS compliance), credit card processing connectivity (FREE integration with NRS PAY!), Tobacco Scan Data program, Modifiers with a secondary IP Printer for your kitchen, Customer Tab, and even a shopping app to sign up for, for customers to locate you and order ahead from your store... We have a remote store management app and online portal so you can access your backend 24/7. Plus live customer support waiting to hear from you! With our over 11,000 POS installed nationwide, our satisfied customers are enjoying being organized, attracting more customers and making more money. Please reconsider and contact us ---

Response from National Retail SolutionsJun 12, 2020

NRS PAY takes great pride in honesty and transparency. We try to match or beat others’ rates and would be happy to review your statements to see where we can save you money. Even if our rate is slightly more percentage than someone else's, you will NEVER have unexpected hidden fees or surprises - We will NEVER dip into your bank account and take money, which is standard practice of many companies. We take trust very seriously. To help our customers save money and feel very comfortable, we provide a free reader, with no long term contact and no early termination fee, so if at any time you feel you are not saving money, you can leave without any penalty. Also, if you process high volume, our FeeBU$TER plan may be a great way for you to eliminate up to 100% of your transactions fees.

Response from National Retail SolutionsAug 20, 2020

We are so sorry for this terrible experience you had! It sounds like there was a misunderstanding regarding your billing. We hope it has since been resolved. Please contact our support team so that we can make this right. If they cannot assist, you can ask that they escalate to our AR department to clarify the charges. We would NEVER want to mislead a customer or overcharge, and if we erred, we want to correct. Call 800-215-0931.