Chris G.
Customer Service Regarding Tobacco Program
Another issue today with tobacco programs not working correctly.Specifically, my Altria discounts not working at the register.When I called for service, they blamed it on altria and told me to contact them directly. Ridiculous, that I pay NRS to manage my tobacco program, and I have to call and find out what's going on and fix the problem myself. I find that totally unacceptable what am I paying for. When I did call, I was told that the problem is specifically with NRS and usually it is I have had these issues in the past, and NRS always say the same thing it's not their fault. I honestly don't care whose fault it is.I just want the problem fixed.So my customers can get the discounts and I can sell cigarettes that competitive prices. Receive the phone call later on from n.R.S asking me what the issue was, I explained it again.They put me on hold for 1 hour and ten minutes and then came back and told me they couldn't do anything again.
Response from National Retail SolutionsOct 14, 2025
Hi Chris, Thank you for bringing this to our attention! Once the issue was located, we began working on a solution for future errors. We apologize for the delay this has caused in your service. If this problem reoccurs, or if you have any feedback, please do not hesitate to contact us at 973-438-3144, Mon-Fri.



