National Retail SolutionsReviews of nrsplus.com

My Experience with National Retail Solutions has been frustrating and disappointing. this has been one of the worst business decision I've ever made. while the National Retail Solution is unreliable, overprice, and far from the "easy, all-in-one POS solution", it claims to be. It falls short in several important areas. Customer support is even worse. Getting help is difficult, responses are slow. and when you finally do reach someone, the issue often isn't resolved. for something as critical as a payment system, that level of support is unacceptable. On top of that the pricing is misleading, what looks affordable at first quickly turns into a pile of extra fees, and you don't get nearly enough value in return. Overall, I strongly regret choosing NRS. It's frustrating to use. poorly supported, and not worth the money. i would not recommend it to anyone running a serious business.

as pos system is okay but customer servicers it is no good at all and waiting time on call too long and sometime no one answer and too much fee for service I keep calling and I have to many case numbers , your company still my money

ONE OF THE WORST CUSTOMER SERVICE. THEY KEPT CHANGING YOU EVEN YOU HAVE NO SERVICE. WHEN CALLED, THEY KEPT TRANSFERRING TO DIFFERENT DEPARTMENT. HORRIBLE COMPANY

The worst company i have ever dealt with. They constantly have problems. I have had 2 business set up with them for almost 7 years and the tech support is useless most of the time. I have had inventory issues where for almost 3 months no inventory was being tracked and then I had to audit my whole store of over 3000 items to correct the issue. When I asked at least not to pay my $99 for the month that the system was down they said you are renting the license and that has nothing to do with if the cloud is working or not. I run my business remotely and I have been logged out of my app and the portal for almost 2 weeks and counting. This has happened several times before but never this long. I always hear my ticket is high priority and I will get a call back from a technician but in 7 years with this mickey mouse company I have not received one call back or ever successfully got a hold of a manager. Looks like I'm going to have to bite the bullet and spend $4,000 to buy a pos from a different company that works and cares about their customers and their businesses

STAY AWAY FROM THIS COMPANY. Worst service ever! A lot of hidden fees and they don’t send the batch when they’re supposed to and it’s always missing! I highly recommend you stay away from this company if you want to avoid the stress and the headaches. Also the way they deposit the batch is confusing and frustrating. Do yourself and mental health a favor and stay away from this company

Horrible for restaurants and they will use your store to advertise there business on the pos screen. Not user friendly and way overpriced. They won't return my equipment, charged me monthly fee when I canceled, and originally signed me up for a processor that ended up canceling my account after NRS made me pay for the equipment. Then had to wait months the for a new processor. Didn't technically use the system for the first 6 months while getting charged and again now won't return my equipment. My sales rep never returns messages and overall the customer service is horrible. They claim 24hr tech support but after hours is a call center that takes your name and number down. Stay away and triple check everything.

Really bad support and they won't even return the equipment you will have to pay 1000s for nothing

Worst credit card company I’ve dealt with. Whenever there’s an issue or I need help I give them a call and talk to them about my problem and they say they’ll transfer me to someone else and I stay on the line for hours and they end up hanging up the call and that’s not the first time I’ve had them hang up on me, it’s multiple times and my issues are still not solved.