Novo InsuranceReviews of novo.us

Response from Novo InsuranceJun 23, 2025

Hi Xavier, Thanks for taking the time to share your feedback. We take your concerns seriously and want to assure you that Novo does not use or partner with any third-party agencies to make sales or marketing calls. We’ve reviewed our system and, unfortunately, we weren’t able to locate a quote request or contact history under your name. We’ve sent a request for more information so we can investigate this further, but haven’t heard back. If you’re open to it, we’d appreciate the opportunity to learn more and see how we can help provide a better experience to our future customers. Please email [email protected] to contact our team directly. Hope to hear from you soon. Je Mé Booker Consumer Experience Manager

Response from Novo InsuranceJun 18, 2025

Hello Fredrika, Thanks for taking the time to leave a review. It looks like your rate was adjusted during our standard verification process after some of the originally applied discounts could not be confirmed. We know these kinds of changes can be disappointing, and we're happy to chat through the details with you. Feel free to give us a call or shoot us an email, we're here to help!

Response from Novo InsuranceJun 18, 2025

Hi Naser, Sorry to hear your updated rate caught you off guard, and we appreciate the honest review. Your initial quote is based on the details entered during sign-up, and once our Underwriting team completes their standard verification to review your policy, the price may adjust to reflect those updates. We understand how frustrating this may be, especially when the final price does not match your expectations. If you're open to reviewing your policy or chatting through the details of this change, our customer service team is here to help! Thanks again for sharing your thoughts.

Response from Novo InsuranceJun 18, 2025

Hi Leticia, Thanks for taking the time to share your experience with us. We're sorry to hear Novo did not meet your expectations. Our initial quotes are based on the information provided at sign-up, but if some additional items are found during our underwriting review, it can impact your rate. We understand how frustrating that can be, and we are open to discussing any questions you may have about your policy. Give our team a call at 866-862-7757 to discuss further.