Novo InsuranceReviews of novo.us

Response from Novo InsuranceJun 17, 2025

Hi Paul, thanks for taking the time to leave us this honest (yet funny) review. Sounds like you handled things like a pro – we designed the quote process to be that easy! While the process is self-serve, our team is always here to answer questions about your coverage or provide support when needed. We truly appreciate you choosing Novo, and we hope to continue earning your trust over time.

Response from Novo InsuranceNov 27, 2023

Hi Massoud, Sorry for the delay. We appreciate you sharing your experience, and I understand your disappointment. Our cancellation fee is standard practice within the insurance industry, and it's meant to cover administrative costs associated with policy processing, even if the coverage hasn't commenced. We're genuinely sorry if this wasn't clearly communicated to you beforehand. While we are unable to waive cancellation fees in this specific instance, we acknowledge your situation, and we are continuously reviewing our policies to better accommodate our policyholders. Thanks again for providing your feedback and we hope that you will consider us again in the future.