Novo InsuranceReviews of novo.us

Response from Novo InsuranceJun 17, 2025

Hi Paul, thanks for taking the time to leave us this honest (yet funny) review. Sounds like you handled things like a pro – we designed the quote process to be that easy! While the process is self-serve, our team is always here to answer questions about your coverage or provide support when needed. We truly appreciate you choosing Novo, and we hope to continue earning your trust over time.

Response from Novo InsuranceJun 9, 2025

Hi Hanford, Thank you for bringing this to our attention, and we're truly sorry for the initial frustration you experienced. We understand how important it is to have access to your policy information and a smooth onboarding process. We see you were able to speak to our agent, Sarah, earlier this morning to assist with logging in. We’re glad to see you were able to log into the app and access your policy documents successfully. We appreciate you choosing Novo for your insurance needs! Feel free to reach out to our support team at [email protected] if you need any further assistance. Thanks again for your patience.

Response from Novo InsuranceJun 4, 2025

Thanks for your feedback. We’re glad to hear things went well overall, but we’re sorry to hear the experience was hard to navigate. We understand the importance of getting help when you need it, and we are continually working to ensure a seamless customer experience. If you ever need assistance, our agents are here to help Monday - Friday from 8am to 4pm MST. Give us a shout through chat, email or phone at 866-862-7757 or [email protected]