Todd
You ansawer my phone call with…
You answer my phone call with politeness he spent time with me and went over everything you really made me feel comfortable especially Brandy who is my customer service rep she is great
Novo is the personal auto insurance subsidiary of Telenav, one of the world's largest providers of connected car software and a leading navigation engine supplier to automotive manufacturers.
Novo Insurance (novo.us) has 257 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Todd
You answer my phone call with politeness he spent time with me and went over everything you really made me feel comfortable especially Brandy who is my customer service rep she is great
Lori
So far everything has been easy to access ask me after I get things going in my vehicle. I don't drive much anymore, this insurance is perfect for me .
Crystal B.
Absolutely amazing. Being able to talk to an actual representitive with no issues made this by far the best. Customer service was outstanding and very professional. I would highly reccomend this company. They handled everything i needed with no questions asked.
Chris G.
Very efficient and professional
Ammed H.
So far it’s been pretty easy to switch over to them.
customer
Policy changes are constant
Response from Novo InsuranceSep 15, 2025
Hi Dashawa, Thanks for sharing your feedback with us. We took a closer look at your policy and noticed that a couple changes such as excluding a driver and updating prior coverage history led to a change in your monthly price. Our underwriting review period is standard to ensure your policy is rated correctly. The good news is that this should be the only change unless you make any further updates to your policy. If you have any further questions or would like to chat with a member of our customer support team, feel free to give us a call at 866-862-7757. Novo Insurance Team
Linda
Easy to obtain a quote and even easier to get a hold of customer service. The app is easy to navigate as well. It's my first time enrolling with a company that rates me according to my driving and not everyone in my area. Looking forward to see what savings I qualify for by my safe driving.
Response from Novo InsuranceSep 15, 2025
Thanks for the awesome review Linda! We're thrilled to hear you are having a great experience so far, and we are happy to have you on board. Drive safely. - Novo Insurance Team
Sarah S.
Easy, fast and affordable