NourialReviews of nourial.com

Response from NourialSep 8, 2026

Hello, Dina, we hope you're doing well. We were unable to locate your order from the information available on the profile. We have sent you an information request here and, as soon as we receive the order number or the email address used at checkout, we will carry out the verification and proceed accordingly. Our support team remains at your disposal. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Andy, we hope you're doing well. Your order is recorded as delivered. A ticket was opened with the carrier, which came back confirming the delivery completed on June 11, to the mailbox at the address provided at checkout. On August 3 we sent you by email the official proof of delivery and the USPS tracking code, together with its link, and we received no reply. Should you have any questions, our support team remains at your disposal. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, we hope you're doing well. We carried out a check in our records and were unable to locate any order registered under the name provided, nor any purchase associated with this account of events at Nourial. As such, we have no access to order history, tracking or payment details that would allow us to act on the case described. We recommend contacting the store where the purchase was made directly. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Rose, we hope you're doing well. We're sorry for the trouble reported. We were unable to locate your order from the information available on the profile, which prevents us from verifying the status of the refund. We have sent you an information request here. As soon as we receive the order number or the email address used at checkout, we will carry out the verification and proceed accordingly. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Tish, we hope you're doing well. We're sorry for the trouble with the receipt of your order. Once the non delivery was reported, we followed the established procedure: we requested the official proof of delivery from the carrier, which came back showing the delivery as completed on April 10, to the mailbox at the address provided at checkout. We forwarded you the local USPS code so the check could be carried out directly at your post office, and on May 14 we requested the USPS documentation in order to reopen the investigation with the carrier. We remained available to reach a solution, but we received no reply to that last message, and the dispute was opened with your card issuer before the investigation could be completed. In any case, the amount paid was returned in full through that dispute. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Christine, we hope you're doing well. We're sorry the product did not meet your expectations. Once the 60 day guarantee is activated, the product must be returned to our warehouse for the full refund to be released. We regret that, during this reverse logistics process, there was a delay in the return reaching our warehouse. Regardless, we have proceeded with the refund, processed to the same payment method used for the purchase, with the confirmation sent to the email address registered on your order. Linda, Nourial Support Hello, Christine, we hope you are well. Thank you for your feedback and for confirming here that the full refund was received, including the original delivery charge. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Hazel, we hope you're doing well and we're sorry for the inconvenience. We reviewed the record of your order and it shows that both items were added to the cart manually during checkout, meaning no charge was applied automatically by the system. Even so, we respect your preference. The refund was authorised and completed successfully to the same payment method used for the purchase, and the confirmation was sent to the email address registered on the order. We remain at your disposal. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, we're very sorry about this. We were unable to identify this order from the details available on the profile. If you send us your order number or the email address used at checkout, we'll review the case and resolve it. Linda, Nourial Support