Nourial is a wellbeing brand focused on products that improve our customers' quality of life. More than a store, we are a community.Our customers have access to a platform with our materials and to a support team ready to help with any question, at [email protected] trust what we make, and every order carries a 60-day guarantee. If you are not satisfied, write to us within that period and we will find the best solution for your case.
Nourial (nourial.com) has 26 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Sharon Smith S.
This company is a joke. The knee pillow I ordered is very poor quality and I tried to return and they make customer pay shipping fees to return it to China. When I told them that was unreasonable they offered me a 30% refund and keep the knee pillow. But its been 2 months almost and still haven't got my refund. They should nit be advertised on any platform to take people's money for Temu quality products. That are an absolute scam.
Geneva W.
My legs are too chunky I guess I couldn't get it comfortable. When I tried to return it is when I found out it was from China and I would have to pay shipping to return it they said I could get a refund of 25% instead which amounts to less than $20.00 it is now October 6th and I've been waiting for that refund since March 30th. Do not bother with this business.
Response from NourialOct 15, 2026
Hi Geneva, we hope you’re doing well. We’re sorry the pillow didn’t feel comfortable for you. We know how frustrating it is when a product doesn’t work out the way you hoped. Your comment about the fit matters to us and has been shared with our product team. The refund agreed with you has been completed. If you need anything else, just write to [email protected]. Linda, Nourial Support
Fran K.
Not as advertised. It squishes down to an inch but "maintains its form" when not in use. Tried to return it but would have cost more than the item. Asked for a partial refund in April/26 but haven't received it yet in September/26! Nourial order 16342.
Response from NourialOct 15, 2026
Hi Fran, we hope you’re doing well. We’re very sorry your experience with us wasn’t what you expected. Thank you for your feedback on the pillow’s firmness, which has been passed on to our product team. We’d also like to confirm that your refund has been processed. If you have any questions, our team is available at [email protected]. Linda, Nourial Support
Ilene
I tried to return the items. No questions asked was the policy-full refund is the policy EXCEPT they won't provide return info so I can return the pillows. How is that even remotely good customer service. Please re-think your purchase in light of the fact customer service is not responsive.
Response from NourialOct 15, 2026
Hi Ilene, we hope you’re doing well. We’re sorry for the trouble with returning your pillows. To locate your request, we need your order number, as the name on a Trustpilot profile doesn’t always match the one used at checkout. Please send it to [email protected] and one of our agents will reply with the return instructions to the email used for your purchase. Linda, Nourial Support
Amy C.
The item was never received. Multiple emails sent to try to resolve. After two weeks, finally receiving bed an email stating "post office says delivered". Still never received. No refund provided.
Response from NourialSep 22, 2026
Hello, Amy, we hope you are well. We are sorry for the trouble with your delivery. We could not locate any order registered under this name, which is why we sent a request for information here to identify the purchase. Once we have it, we will check the USPS tracking and, if non-delivery is confirmed, the case follows our reshipment or refund policy. If you have any questions, write to [email protected].
Thad C.
I ordered 2 pillows from this scam company never received none or them it's my fault I did not know this fake scam company was in China just letting honest people to save your money you can get the same thing on eBay or Amazon for $10 and they will ship them to you they are honest company's from AMERICAN I contacted my local post office and they never received my package that tells me you are not a legitimate company you should be ashamed of yourself they sent me a reply saying that their pillow are not the same as Amazon and they are correct Amazon actually sends the product and doesn't say they sent it like this fake company
Response from NourialSep 16, 2026
Hello Thad, we hope this message finds you well. Your order is not lost. USPS tracking records your Nourial Pillows arriving at your local post office on the morning of September 15, and leaving for delivery the same day. The delivery will be completed shortly. Regarding the comparison with the $10 items: it is not the same product. The Nourial Pillow is manufactured to our own specification for density and shape, which is why it is not in that price range. If you have any questions, please write to [email protected]. Linda, Nourial Support Hello, Thad, we hope you are well. Your order is recorded as delivered. USPS tracking shows it arriving at your local post office at 7:43 am on September 14, leaving for delivery at 7:54 am, and being delivered in or at the mailbox at 12:26 pm the same day. The tracking number is in your shipping email and lets you confirm this record directly with USPS. Linda, Nourial Support
mary B.
Ordered two knee cushions never received them sent numerous emails no answers
Response from NourialSep 8, 2026
Hello, Mary, we hope you're doing well. Your order is recorded as delivered on July 20, to the mailbox at the address provided at checkout. Should you have any questions, our support team remains available at [email protected]. Linda, Nourial Support
Carol Lynne C.
Nourial is another SCAM company located in CHINA! It shows on their website that they are located in the US, but they are not. Their warehouse is in CHINA! I should have read the reviews before placing my order, but I was having a lot of lower back pain & they make their adds look so good. Their pillows are not only overpriced, but they do not work as advertised. I paid $59.99 for 2 & you can get the same pillows on Amazon for only $19.99 each! 🤦♀️ They also are obviously lying when they claim 5 * star reviews on TrustPilot. When you go on the TrustPilot site, you will see that they actually have a very low score & LOTS of bad reviews. And their "60 day "no risk" guarantee of satisfaction or full refund" is basically worthless, since they are in China & the return shipping is so expensive. They offered me a 25% refund if I wanted to keep their worthless pillows & so far, I have not even received that. DO NOT BUY FROM THIS COMPANY! UPDATE #1: This company STILL has not processed the 25% partial refund, as promised, as they promised last month. Today is September 9,2026. DO NOT BELIEVE THEIR LIES IN THEIR RESPONSE TO MY REVIEW. :( UPDATE #2: Yes, I DID finally receive a small partial refund of $11.99 on September 11,2026, after NUMEROUS emails to this company & after I wrote this negative review on TrustPilot. My order was placed clear back on JUNE 28!! And what they said in their reply about not requiring me to return the pillows to get a full refund, is a flagrant LIE. They informed me that if I wanted a full refund that I would have to return the product to their warehouse in CHINA & be responsible for paying the return shipping cost, as well as, pay a restocking fee. They did not offer to give me a refund without returning their worthless merchandise. And, as for the "3rd party" pillows sold on Amazon not being as good as their product is, that is a flagrant LIE, as well. I, actually, ordered one of the Nurial pillows that sell on Amazon for $19.99 to compare with the pillows that I got from this company & it is exactly the same pillow & does not work for me either. Amazon also gives a 30 day, full money back guarantee, so, at least, they stand behind their product, which this company does NOT. Their 60 day "no risk" guarantee is garbage, as they do not honor it! :(
Response from NourialSep 8, 2026
Hello, Carol, we hope you're doing well. We're sorry the product did not meet your expectations. It is precisely for situations like this that we maintain our 60 day satisfaction policy. Regarding the progress of your case: the 20% partial refund was accepted by you on August 13 and, on August 16, we informed you by email that the amount would be returned to the same payment method used for the purchase, within the processing timeframe stated at that point. The refund was processed within that timeframe. As for the comparison with marketplace listings, the product sold by third parties is not the same one we sell: it does not follow our specification and is not covered by our guarantee. Should you prefer the full refund, even though the partial one has already been accepted, simply contact us at [email protected] and we will proceed. Linda, Nourial Support Hello, Carol, we hope you are well. The partial refund was processed on September 8 and settled on September 9 to the same card used for the purchase. The notification was sent on September 8 to the email used at checkout. On the 60 day guarantee: in your case we did not ask for a return or for any shipping cost on your side. You kept both pillows and the amount was credited back to your card. On the marketplace comparison: the product sold by third parties is not the one we sell, it does not follow our specification and it is not covered by our guarantee. If you prefer the full refund, write to [email protected] and we will process it. Linda, Nourial Support
