NourialReviews of nourial.com

I ordered 2 knee pillows and use one every night. I find the elastic gets loose over time, perhaps because it is not very wide, however I do get a better sleep since using my knee pillow. I do have an issue with customer service. They do not comprehend my issue. Two e-books were on my order but I have not been able to access them. Today I received a new e-mail message and a link to the info on the FORK which I did not order. Sure would like to get this resolved. Thanks, Marilyn

EDit: I did receive a response from Nourial - the day after I posted the original review. It took them two more months to address this review. They did actually send me links to a shared drive, where I could download the information. The "instructions" basically said to use the forks however you want, whenever you want, wherever you want - there is no wrong way. The "body map" gave a list of places that people use the forks, with "how the vibration is perceived". Again, no real information. The "healing frequencies" were simply new-agey audio files, that you can find on any number of free apps, or on YouTube. So, did they finally respond? Yes. They sent the "information" (2 PDF files and 6 audio tracks) after I posted the original review. The information was worthless. On a functional level, the stems of these tuning forks are so short (about 1") that it's almost impossible to hold them in a way that doesn't still the vibration almost instantly. They do have a lovely resonance, and they appear to be of decent quality. However, I have very small hands, and I can barely hold onto it while striking it, let alone then turn it and hold it against a part of my body without my hand touching the fork and silencing it instantly. I can't say for sure whether it's a scam, but it was also a whole lot of money wasted, in my opinion. ORIGINAL : My order actually arrived within 2 weeks of the shipping email. However, there were no instructions at all in the package, just a QR code to "access instructions, bonuses, and exclusive content". Scanning the QR code takes you to a website named "appsell-software", which says "App Disabled" and has a button for Support Request. I was skeptical, but did it anyway. I also contacted them directly on the Nourial website form, as well as replying to my order confirmation email asking for information. No response, not even an auto-reply that says my message was received. So, I did receive my tuning forks, but not the bonus material that I wanted, nor any instructions. I wish I'd read these reviews before ordering!