NourialReviews of nourial.com

I ordered 2 knee pillows and use one every night. I find the elastic gets loose over time, perhaps because it is not very wide, however I do get a better sleep since using my knee pillow. I do have an issue with customer service. They do not comprehend my issue. Two e-books were on my order but I have not been able to access them. Today I received a new e-mail message and a link to the info on the FORK which I did not order. Sure would like to get this resolved. Thanks, Marilyn

Ordered two knee cushions never received them sent numerous emails no answers

Nourial is another SCAM company located in CHINA! It shows on their website that they are located in the US, but they are not. Their warehouse is in CHINA! I should have read the reviews before placing my order, but I was having a lot of lower back pain & they make their adds look so good. Their pillows are not only overpriced, but they do not work as advertised. I paid $59.99 for 2 & you can get the same pillows on Amazon for only $19.99 each! 🤦‍♀️ They also are obviously lying when they claim 5 * star reviews on TrustPilot. When you go on the TrustPilot site, you will see that they actually have a very low score & LOTS of bad reviews. And their "60 day "no risk" guarantee of satisfaction or full refund" is basically worthless, since they are in China & the return shipping is so expensive. They offered me a 25% refund if I wanted to keep their worthless pillows & so far, I have not even received that. DO NOT BUY FROM THIS COMPANY! UPDATE #1: This company STILL has not processed the 25% partial refund, as promised, as they promised last month. Today is September 9,2026. DO NOT BELIEVE THEIR LIES IN THEIR RESPONSE TO MY REVIEW. :( UPDATE #2: Yes, I DID finally receive a small partial refund of $11.99 on September 11,2026, after NUMEROUS emails to this company & after I wrote this negative review on TrustPilot. My order was placed clear back on JUNE 28!! And what they said in their reply about not requiring me to return the pillows to get a full refund, is a flagrant LIE. They informed me that if I wanted a full refund that I would have to return the product to their warehouse in CHINA & be responsible for paying the return shipping cost, as well as, pay a restocking fee. They did not offer to give me a refund without returning their worthless merchandise. And, as for the "3rd party" pillows sold on Amazon not being as good as their product is, that is a flagrant LIE, as well. I, actually, ordered one of the Nurial pillows that sell on Amazon for $19.99 to compare with the pillows that I got from this company & it is exactly the same pillow & does not work for me either. Amazon also gives a 30 day, full money back guarantee, so, at least, they stand behind their product, which this company does NOT. Their 60 day "no risk" guarantee is garbage, as they do not honor it! :(

Stay away! Ordered pillow and not happy with it. Requested refund and they took FOREVER to respond . Told me I could get partial refund which I didn’t want , wanted full. They then told me after MORE EMAILS that I would have to return to China! I find it hard to believe there’s no warehouse in the US! Nontheless that’s not even doable. So emailing again to try to get a partial refund . Awful company just awful Edit to say they emailed me and STILL NO REFUND! Have told me since July that I would get a partial and nothing!

Got the pillow. The “Adjustable strap” is just elastic and not adjustable. They are half the price on Amazon. When I asked to return they gave me an address in China which would cost me more than the pillows

Ordered the pillow to help with hip pain. Pillow did not stay put as advertised so requested a refund. They offered a 40% refund keep pillow. I said yes and this was may 29 still waiting for refund. Keep getting excuses system not working we have prioritized your refund still haven’t received. Horrible company to deal with. Finally received my refund Aug 31 2026 only took 4 months after getting enormous run around

EDit: I did receive a response from Nourial - the day after I posted the original review. It took them two more months to address this review. They did actually send me links to a shared drive, where I could download the information. The "instructions" basically said to use the forks however you want, whenever you want, wherever you want - there is no wrong way. The "body map" gave a list of places that people use the forks, with "how the vibration is perceived". Again, no real information. The "healing frequencies" were simply new-agey audio files, that you can find on any number of free apps, or on YouTube. So, did they finally respond? Yes. They sent the "information" (2 PDF files and 6 audio tracks) after I posted the original review. The information was worthless. On a functional level, the stems of these tuning forks are so short (about 1") that it's almost impossible to hold them in a way that doesn't still the vibration almost instantly. They do have a lovely resonance, and they appear to be of decent quality. However, I have very small hands, and I can barely hold onto it while striking it, let alone then turn it and hold it against a part of my body without my hand touching the fork and silencing it instantly. I can't say for sure whether it's a scam, but it was also a whole lot of money wasted, in my opinion. ORIGINAL : My order actually arrived within 2 weeks of the shipping email. However, there were no instructions at all in the package, just a QR code to "access instructions, bonuses, and exclusive content". Scanning the QR code takes you to a website named "appsell-software", which says "App Disabled" and has a button for Support Request. I was skeptical, but did it anyway. I also contacted them directly on the Nourial website form, as well as replying to my order confirmation email asking for information. No response, not even an auto-reply that says my message was received. So, I did receive my tuning forks, but not the bonus material that I wanted, nor any instructions. I wish I'd read these reviews before ordering!

No instructions at all. Told to use QR code, which only went to something called appsell (the name is a give away....)