Norton Shopping GuaranteeReviews of nortonshoppingguarantee.com

I submitted my request for price match refund and my case was processed very quickly and I reviewed an email stating I would receive my check in about 3 weeks.

Had a package from DHL which was never delivered so I filed a claim with Norton. Unfortunately, because DHL has claimed that it has delivered the package, the guarantee does not cover the product any more.

It is such a scam. I sent a dispute. It was never addressed, and after some time they just marked it as resolved. I tried contacting them multiple time, no answer ever. Beware, it does not protect you at all

I was supposed to receive a rebate on a lower price match but after several weeks with nothing I contacted them. Very slow to respond and after verifying my address said a new check would be issued. It has now been another month with no refund and almost another week with no response after I attempted to contact them again. Initial approval was dated Dec. 20, 2022

I submitted an order with payment and received the "Purchase Guarantee" via email. I then received notification from the merchant that they REQUIRED and additional payment in order to process the purchase.

What a shock at first in this day and age, a company actually doing what they say they will do! The Norton Shopping Guarantee does indeed follow through with their promise, they reimbursed me $92.50 on a purchase were the item's price increased two days later.

This company does not stand for the consumer. Do not trust this company do not waste your time with this company. I ordered something from a company that has affiliation with this Norton guarantee the company sent me the wrong product I reached out to the company the company never got back to me I reached out to Norton since they emailed me asking how my experience was and I said it was awful they sent me the wrong thing they had me fell out a bunch of paperwork. After going back and forth with Norton several times the company sent me they automated response that had nothing to do with my situation it simply said that if you want to return something or exchange something you need to do with a certain amount of time. Well it's too late for that they sent me this too late I emailed them months and months and months ago and not until Norton reached out to them did they send me something telling me that I could return it or exchange it at the cost of my own fee to return it excuse me this wasn't my mistake this was their mistake I don't I shouldn't have to pay them anything to fix a problem which is the company sending me the wrong product in the end Norton sided with the company as far as I'm concerned this means Norton stands for nothing do not waste your time with them.

Wed, Jul 13, 11:29 AM to customersupport these are with giftcarddeal.com They do not respond to any emails. They promised 30 day delivery via email. All of their email responses are different excuses as to why they are late. I feel it is a scam and want my money back. Wed, Jul 13, 11:48 AM to me Thank you for your email. We’ve escalated your dispute to a supervisor at giftcarddeal.com. If you haven’t already, please start the chargeback process with your bank or credit card company, as your financial institution can put your funds back into your account. In the event we have to escalate your dispute to our claims department, filing a chargeback with your bank or credit card company is a requirement. Regards, Fred Wed, Jul 13, 1:57 PM to Norton I will do that today.So what is the Norton guarantee then? $1000 given back to me per order? My one order had 5 different gift cards,but only one order. Wed, Jul 13, 5:51 PM to me We’re going to continue assisting on our end. We want to ensure that all means for a speedy resolution are being made by you. And as previously noted, your credit card company or bank can return your funds faster in most cases. Thu, Jul 14, 5:55 PM to Norton thank you Wed, Jul 20, 12:20 PM to Norton Can i please have an update on the claims status? Thank you Wed, Jul 20, 3:50 PM to me Our team is still trying to reach out contact in this matter. What is the current status of the chargeback you were asked to file with your financial institution? Fred Wed, Jul 20, 5:37 PM to Norton i started the process, but it takes 30 days for decision and investigation Mon, Aug 1, 6:43 AM to Norton What is the status of my case? I want my money back. No more excuses. Your service is supposed to guarantee my money and it hasn't so far. Giftcarddeal.com is a scam apparently. I want this resolved asap. Tue, Aug 3, 7:27 AM to Norton What is the status of my case? I want my money back. No more excuses. Your service is supposed to guarantee my money and it hasn't so far. Giftcarddeal.com is a scam apparently. I want this resolved asap. Wed, Aug 3, 2:11 PM to me Hello Greg, We’ve also started the escalation process with the merchant and continuing to work on your behalf regarding your immediate refund. In most cases your bank can restore your funds fairly quickly. Please continue to keep us posted on the status of your chargeback with your bank. As soon as we have an update for you on our end, we’ll let you know as well. Wed, Aug 3, 3:08 PM to Norton Still not processed Mon, Aug 15, 11:47 AM to Norton Why is this taking so long? What kind of warranty service is this that it takes so long to get my money back. I'm starting to think you are a scam as well. Aug 16, 2022, 6:19 PM to me Hello, The Norton Shopping Guarantee has a maximum of $1,000 per order so filing a chargeback with your credit card company will help assure a full refund if the merchant doesn’t handle soon enough. We are continuing to work it from our side. Aug 16, 2022, 6:26 PM to Norton I want the $1000. That's what the warranty covers.Why is that so hard? Wed, Aug 17, 10:29 AM (13 days ago) to Norton Nobody, including you, wants to give me my money back. Everyone dispute my card. That is a cop out. Honor your warranty. They already have my account noted as refunded for over a month and a half, yet I have no refund in my account. Get this done already. I feel like everyone is in on this scam!!!!! Thu, Aug 18, 12:54 PM (12 days ago) to me Hello Greg, Please provide us with confirmation from your bank or credit card company that your chargeback was declined and we’ll send you the form to have your dispute sent to our claims department. Thu, Aug 18, 12:58 PM (12 days ago) to Norton What? It's not declined, it's in process? Why does that matter? Your warranty guarantees $1000 for my order(s) each. Where does it say that my bank pays that? This is a scam also. Everyone is scamming me!!!!! I want my money!!!!!!! Thu, Aug 18, 5:55 PM (12 days ago) to Norton from your website. How long do benefit claims typically take to resolve? Purchase Guarantee: Claims are often resolved within two weeks, but can be faster. Lowest Price Guarantee: Processing typically takes 5 to 10 business days. Identity Theft Protection: We’ll put you in contact with an identity restoration service who can get started on your claim, often within 1 business day. Why are you asking me to do the work? Do Your Job and perform the service you promise!!!