Norton Shopping GuaranteeReviews of nortonshoppingguarantee.com

I did not receive two of the eight packages I ordered, and I have been getting the run-around. I hate to face it...but there is no guarantee!

Dispute raised and secondary ticket raised as first was ignored. Representative is: Tori McClain (Buysafe) 'Tori McClain Associate Support Engineer' Staff dishonestly informed that a week is needed for a merchant to respond after customer has reached out via their online support system which isn't mentioned when raising a complaint. The system is possibly built on fabricated terms in itself as they claim perjury for inaccurate disputes which cannot be enforced from a non government website. This particular site is allegedly a subsidiary of the Norton group however it facilitates it's grievances via a third party CSM system (Zendesk). The aforementioned staff member responded again mentioning that I would need to provide them with the outside comms I've had with the unscrupulous vendor. The comms were provided in the initial dispute. Support staff is refusing to acknowledge.

Just a waste of money and time . Purchased a bracelet for app 500.00 next day saw it on sale for 300!. Sent required documents and tried calling . No response . Plus to add insult to injury the online store was sent all the info also and spoke to the owner / customer service person (Dee ). Stated it must be a different bracelet .,gucci part number is correct but she’s saying it’s a different bracelet . Fraudulent activity if ever . She said she would compensate me 25 .00 !! Far cry from the actual difference .,don’t buy from JOMASHOP or use Norton . You’ll regret it .

Had a package from DHL which was never delivered so I filed a claim with Norton. Unfortunately, because DHL has claimed that it has delivered the package, the guarantee does not cover the product any more.

It is such a scam. I sent a dispute. It was never addressed, and after some time they just marked it as resolved. I tried contacting them multiple time, no answer ever. Beware, it does not protect you at all

I was supposed to receive a rebate on a lower price match but after several weeks with nothing I contacted them. Very slow to respond and after verifying my address said a new check would be issued. It has now been another month with no refund and almost another week with no response after I attempted to contact them again. Initial approval was dated Dec. 20, 2022

I submitted an order with payment and received the "Purchase Guarantee" via email. I then received notification from the merchant that they REQUIRED and additional payment in order to process the purchase.

This company does not stand for the consumer. Do not trust this company do not waste your time with this company. I ordered something from a company that has affiliation with this Norton guarantee the company sent me the wrong product I reached out to the company the company never got back to me I reached out to Norton since they emailed me asking how my experience was and I said it was awful they sent me the wrong thing they had me fell out a bunch of paperwork. After going back and forth with Norton several times the company sent me they automated response that had nothing to do with my situation it simply said that if you want to return something or exchange something you need to do with a certain amount of time. Well it's too late for that they sent me this too late I emailed them months and months and months ago and not until Norton reached out to them did they send me something telling me that I could return it or exchange it at the cost of my own fee to return it excuse me this wasn't my mistake this was their mistake I don't I shouldn't have to pay them anything to fix a problem which is the company sending me the wrong product in the end Norton sided with the company as far as I'm concerned this means Norton stands for nothing do not waste your time with them.