Unified Moving and StorageReviews of northernmovingsystems.com

The movers are professional and the move was handled well enough but imagine getting quoted for a one bedroom and all that it entails, getting told in a different call that we need to add some items - common to any apartment, like lamps and mirrors and getting an additional almost 100% of the original quote. I do understand some additional costs but 100% is wild. It’s a 760 sq ft bedroom not a mansion. Just be aware - read the fine print and ask for details on square footage, weight all of it. Would have used the service again but just not good enough with pricing and the low low ball initial quote

High pressure sales. Underquoted the move over the phone and then subcontracted out the packout and move to Green Planet Movers who recalculated the quoted moving price after all of my goods were already on the truck to a price that was 50% higher than what was originally quoted. When the truck was to arrive, the driver told me that they were coming a day earlier than expected so I moved the delivery from its original residential delivery address to a storage facility in an industrial area closer to my office so that I could accomodate the earlier delivery schedule. The driver then tells me from the road that the truck wont fit in the new space (a space he's never seen or been to - a space that is in an INDUSTRIAL AREA!!!) and that they will have to charge me unloading, repacking and short haul trucking fees. How did they expect to fit into the residential area in the first place? I started to see that this whole thing was a scam. Charge more at packout - because my stuff takes up so much more space (they essentially packed like 3 items per box so of course that means MORE BOXES!), and charge more at delivery - because the truck doesn't fit. But in this case, how the heck does a truck not fit in an industrial area?! I was able to 'win' on this front and they conceded that their truck did actually fit near the storage units door but that they would have to walk an extra 70 feet to my locker - so I had to pay for the extra 70 feet. Better than paying the extra thousands they were trying to get out of me, but they got their pound of flesh in the end (read on!) At the time of the load-up and signing of the contract, I EXPLICITLY told the customer support team on the phone to charge ALL the charges to my credit card at the time of the packout and load. I didnt want to deal with these people any more, I wanted to be over with it, but when the goods arrived, at 4:30pm on a Friday night, Green Planet Movers would not release my goods to me unless I gave them $2500 CASH. They refused to accept and/or charge my credit card. I was told in no uncertain terms if I wasn't able to find $2500 cash to offload my goods (at 4:30pm on a Friday night) they would charge me $1500 for a redelivery. Complete nightmare situation. Lesson learned. The price over the phone was way too good to be true. It cost me not only money, but extreme distress, worry and aggravation and hours of my time on the phone trying to reach someone in customer support to help me, running around trying to scrape up the cash to release my goods. Horrible horrible experience. I have read the other reviews where they say they are not brokers, but when I was on the phone with Northern's customer support person trying to get help with the $2500 extortion situation, the guy very clearly said to me "I can't help you because we are a broker" So, it seems like they are a carrier when it suits them but then a broker when its time to evade responsibility. Convenient. There seems to be a lot more details in the negative reviews than in the positive ones, so I think that might also be a sign that the positive ones might not be so 'genuine' ... TrustPilot - please take a look at those. ----------------------------- As a follow on to this review... the company hired a 'fake' mediator to harass me into taking my post down under the guise of mediating a claim to get me my money back. The mediator claims to have found my information through my IP address through TrustPilot. I have reached out to TrustPilot directly to confirm if they share their users IP addresses with companies, but they have not replied. Regardless, all Northern needed to do was look at the dates of service an my complaint and know who I was. They also threatened my job - and threatened to report my review to my professional licensing board. Which I hope they do because as I have been slowly unpacking my things I have found boxes of destroyed and broken items because they were packed so poorly (by these so called "professional movers") Four massive clay pots they just stacked into each other - with no padding or bubble wrap (about $600 worth - all broken into pieces) They packed an antique mirror with zero paper or bubble wrap and jammed into a wardrobe box with shop vac and a blanket. Huge boxes were used to pack just 2 or 3 items with little proper padding in them so the boxes were got crushed in the move. (remember, more boxes take up more space in the truck - which means more $$ for them!) I would love to post photos of here so that folks can see all of my broken things, the crushed boxes, and how unprofessional the packing was ... So please NorthernMovers, please do report me to my professional licensing board - it will give me a yet another chance to expose you and your business practices for what they are.

Second time using. Movers were good

Brenda provided a wonderful service. She was very detail orientated and did her best to assist me. She stayed patient and friendly the entire time I was working with her.

Terrible experience. The whole situation was ridiculous. First movers show up and say they aren't delivering my stuff for 3 days (it was less than a 200 mile move, I was promised same day) so it was hours of back and forth with the different companies. Yes companies because they contracted it out to Prudential Vans (and tried to tell me they're the same company). I did a virtual tour and yet there were arguments about the list and size of items and the move cost $562 more than the quote. Which was more than other companies quoted. I was promised white glove service, but my couch cushions and pillows were simply taped and tossed in the truck. We had to disassemble furniture because they didn't know how. Movers were rude. They'll sell you a good story and then take advantage of you when you're in a bind at the last minute. Edited 5/26/26: response to vendor: the sales rep did a virtual walk through and quoted same day. Never would I have agreed to a 1-3 day delivery at the price I paid when I had an 8 month old. I also would have prepped for days without belongings seeing as so had a baby. Sales rep was also Given measurements of bins that we were then told were bigger than quoted. This was over a year ago and I was told you would love to resolve this but never received a response when I reached out.

Used twice now. Would recommend.

We used these guys to send our stuff from Vermont to Latham. They did alright I reckon. Not bad for the buck.

We hired this mover from advice. It was good advice, because the movers did really well. Very nice group of people to do business with. They took care of our things and the price wasn't too high.