Nora L.
Buyer Beware
Buyer Beware! Northern Moving Systems increased our moving cost by nearly $10,000 on pickup day — even though our items were exactly the same as what we showed during the virtual walkthrough. Their representative had specifically said she only needed to see the large items, then later charged us for the smaller ones she chose not to include. We made multiple calls and requested the video recording to prove what was said but received no response. This felt like a bait-and-switch — I cannot recommend this company. Update: Since posting this review, the company’s behavior has only confirmed our concerns. They removed access to the most recent quote, ignored calls and emails, and even delayed delivery as retaliation for us requesting evidence of their mistakes. When the movers finally did arrive, they were understaffed — my nephew had to rent a dolly and help them unload — and they got there so late that they did not reassemble the furniture that was in the contract for them to specifically handle. Worst of all, they were contacted by someone posing as a “complaint specialist” from a FAKE company, who tried to pressure them to take down this review in exchange for “help” resolving their dispute. After reading other reviews, it’s clear this isn’t an isolated incident — others have reported the same bait-and-switch tactics followed by fake resolution attempts. The pattern is clear: shifting blame to customers, avoiding accountability, and trying to silence negative reviews. If you value transparency and honesty, steer very clear!
Response from Unified Moving and StorageSep 29, 2025
Nora Luna, We are very sorry that our services didn't turn out to be what you expected. We never enjoy hearing that any of our good clients were unsatisfied with their move. On move day, you added 86 additional items during the pickup process. We do record the large items during the virtual, but then we factor in the box count. We sent you a copy of the completed inventory list in order for you to verify it in which you did. You simply did not report all of the inventory to us that you wished to have shipped. We are willing to work with you in order to resolve your dispute. It is never our intent to leave a customer unsatisfied with our services. Please give us a call at your earliest convenience. Thank you and we look forward to hearing from you.