Well, I hired this company and they did a good job for us. From the pricing to the kindness of the people who we dealt with, we got a good deal. Hope to never move again, but if I do, I'll give this company another shot.
Response from Unified Moving and StorageDec 22, 2025
Clint,
We appreciate you taking the time to submit this review. Your kind words and congratulations to our company mean a great deal to us. We consistently strive to deliver the best service possible to ensure our customers are satisfied. Should you require our assistance again in the future, please do not hesitate to reach out. We are extremely grateful for your business and wish you a joyful Merry Christmas.
DR
Dorothy R.
Northern Moving Systems made our move…
Northern Moving Systems made our move stress-free from start to finish. The crew arrived on time, handled our items carefully, and the pricing was very reasonable.
Response from Unified Moving and StorageDec 19, 2025
Dear Dorothy,
We are grateful for the time you took to submit this excellent review. Your generous remarks are very meaningful to us. It brings us joy to learn how much you appreciated our services. Should you require our assistance again in the future, please do not hesitate to contact us. We are prepared and eager to help you once more. Thank you sincerely for your patronage, and we wish you a delightful Merry Christmas and a Happy New Year!
VJ
Virginia J.
Poor Communication Hampered Service
On my first chat with Northern, I spoke with a thoughtful, well-informed representative named Michael who laid out the steps for the move, and who coordinated my chats with other team members to estimate my costs and the size of truck I would need, etc. I got off the call confident that I understood how the move would go.
When the movers showed up, their estimate was higher than what I was expecting, and I was told I needed to pay in cash, which I also had not been told. Since my work was paying for my move, I had planned to put everything on credit cards, and now I needed to find $3k to proceed.
The pack was pretty fast and went fine besides that.
About a week later, my stuff shows up with some new guys. They didn't get the memo about assembling my pieces on delivery. They informed me that I needed to pay extra because of the distance my unit was from the truck, which I had been prepared for. They then let me know there was ANOTHER charge for the use of an elevator (?), which I had not been told.
Needless to say, we blew through the estimate that I was initially given, so the first thing I had to do was explain to my new company that I had spent lots more than the budget.
I understand that everything in modern business is sub contracting and sub sub contracting, but this resulted in a stressful move where nothing worked out quite like I expected.
Response from Unified Moving and StorageMay 8, 2025
Virginia,
We sincerely apologize for your dissatisfaction with our services. Upon our arrival to execute the service, we noticed additional inventory on-site. You opted to include this extra inventory in the list of goods we were contracted to transport, which resulted in an increase in costs. Please note that we do not accept credit card payments for the total balance of any service we provide. Our payment procedures are thoroughly outlined during the verification process immediately following the scheduling of the job. Our records indicate that these payment protocols were clearly communicated to you. We regret any confusion you may have encountered and would appreciate your feedback on how we can enhance our services in the future.
Any potential ancillary fees are clearly explained by our representatives and are detailed in our contract. Our operations align with those of other national moving companies. If we are unable to position our truck within a reasonable distance from your residence, a long carry fee is applied, which is standard in the industry.
We did not subcontract your service; rather, we have agents throughout the United States who are connected to us via carrier agreement contracts and are directly employed by us.
We extend our sincere apologies for any misunderstandings regarding your service. As a gesture of goodwill, we would like to offer you a discount. Please contact our office at your earliest convenience. We strive to resolve any issues in every service situation and would appreciate the opportunity to make amends. We thank you for your understanding and look forward to hearing from you soon regarding your discount. Thank you very much.
Team Northern
MC
Missy C.
We used these guys to send our stuff…
We used these guys to send our stuff from Vermont to Latham. They did alright I reckon. Not bad for the buck.
Response from Unified Moving and StorageOct 16, 2024
Missy,
We are happy that you are reporting a good service. Thank you for your kind words. If you ever find yourself having to move again, please reach out to us. We stand ready to aid you again, in the future. We wish you the absolute best!
Team Northern
DL
Derrick L.
They broke my drawer handle
They broke my drawer handle, didn't even apologize. Left my big tvs in the box still, they didn't even bother to resemble my cabinet drawers and left everything half done
Response from Unified Moving and StorageAug 22, 2024
Thank you for making us aware of these issues. We would like the opportunity to resolve them. Can you please provide us with your order for service number? We will locate your O.F.S. and give you a call to discuss a suitable resolution. Thank you and I look forward to hearing from you soon.
UPDATE --- We requested information on the client's identity, in order to address the complaint. The individual never responded. We do not believe the author of this review to be an actual client of our company. We ask the public not to consider this as a legitimate review.
Team Northern
UPDATE --- We have asked Trustpilot to remove this falsified review.
