NorthernknifeReviews of northernknife.com

Response from NorthernknifeDec 12, 2025

We’re glad to hear you like the product, and we’re very sorry the free item was missing from your order — that shouldn’t have happened. Please contact our customer service team today and we’ll fix this immediately by sending the free item directly to you at our own cost. We sincerely apologize for the oversight and appreciate you bringing it to our attention so we can make it right. 🙏

Response from NorthernknifeDec 12, 2025

Thank you for taking the time to test the knives over several months and share such thoughtful feedback — it truly means a lot to us. We’re honored to be part of both a retirement gift and your kitchen at home, and we’re thrilled to hear the Valhalla and Loki have performed so well across everything from roasts to brisket. Regarding shipping, we completely understand the frustration you mentioned. Since August, we’ve changed carriers and now operate with UPS, allowing us to deliver our customers within 3–5 days, with an optional 2-day delivery as well. We’re constantly working to improve the overall experience, and your feedback genuinely helps us do that. Thanks again for the trust, and we’d be happy to help you choose your next blades when you’re ready. ⚔️🔥

Response from NorthernknifeDec 12, 2025

Thank you so much! We’re glad you find the knives high quality and perfect for gifting — that’s exactly what we aim for. ⚔️🎁

Response from NorthernknifeDec 12, 2025

We’re truly sorry for the frustration this caused — this is absolutely not the experience we want for any customer, and we take this situation very seriously. After a full investigation, we identified a technical issue with our SMS opt-out system: for a small number of customers, the opt-out did not process correctly due to a carrier-related glitch. This issue has now been fully resolved. In some cases, the only reliable solution is to remove the number manually at the SMS provider level, which permanently blocks any future messages. Please contact our customer service team again and this will be handled immediately and directly. You can also unsubscribe instantly at any time by replying “STOP” to any of our messages. We sincerely apologize for the inconvenience and the distress this caused. This should not have happened, and we appreciate you bringing it to our attention so we could fix it. Best regards, Damien CEO & Co-Founder, NorthernKnife

Response from NorthernknifeDec 12, 2025

Thank you for the great feedback — we’re thrilled to hear your Loki is still cutting like butter a year later! Knowing it hasn’t needed sharpening and feels amazing in hand is exactly what we aim for. Sounds like you’ve got a keeper in the kitchen. ⚔️🥩

Response from NorthernknifeAug 25, 2026

Winning over a self-declared knife snob is the hardest test there is, so we will wear that one proudly. Thank you Anita, and a belated happy birthday to him. — Andy @ NorthernKnife

Response from NorthernknifeDec 12, 2025

Thank you so much for the fantastic feedback — we’re thrilled to hear the Loki and Gunnar knives exceeded your expectations! It’s great to know they arrived sharp, ready to work, and are making quick work of everything in the kitchen. We truly appreciate the recommendation, the kind words about our customer service, and love the ‘cook like a Viking’ spirit. ⚔️🔥

Response from NorthernknifeDec 12, 2025

Thank you so much — hearing they’re the sharpest knives you’ve owned means a lot to us! We’re thrilled you’re loving both the Odin series and the Loki knives, and it sounds like they’re more than ready for that BBQ test. Enjoy putting them to work! 🔥⚔️