Northend BeautyReviews of northend.shop

The shoes arrived a week late. I needed them for a wedding; however, I had a back up plan. The downsize is that the shoes are too big. I need to return them for a smaller size, but I'm not sure how to do that since they came from a different country.

Terrible store, I ordered a sandal for $69,00, and it never arrived. I made a complaint asking for refund but they didn’t care, so I’m contacting Better Business Bereau, because I don’t want to loose my money. Also they get products from Temu and sell for much more. The sandal I bought and never received costs $ 18,99 in Temu and I paid $69,00, but the worse over all is that I never received the sandals. Terrible

I bought a pair of pink DANE shoes which are really cute. I ordered a size 8 1/2 and a European size 41 came in. Which is a 9 1/2 in US. They were shipped in an unpadded envelope which caused deep cresses in the felt from being shoved in the bag and unfortunately, because they took too long to arrive and I can't reorder them hoping they arrive in time for the wedding I planned to wear them in.

If I could give this company a big 0 I would. I ordered just like one of the previous customers in a previous review a pair of shoes. They arrived in a little bubble wrap envelope, slightly dented, 17 days later. They were not "orthopedic", very cheaply made and too big. I too have tried to contact the company by email since they don't have a phone number without any success. There is no way to to process a return whatsoever. Do not do business with this company!!!!

I ordered a pair of shoes with a description of "orthopedic". They are flimsy, cheap looking and way too large. I have been emailing them since the end of April to process a return (It is now June) and they continue to skirt the issue and process a return. This is a fraudulent and annoying company to work with. I have sent them pictures of unworn shoes and they reply with nonsense like this that does not include any direction for a return. They are clearly hoping their customers will get frustrated and just give up: a direct copy and paste of a email from them follows: Hello, We hope you’re doing well. We truly understand the urgency of your request and the importance of resolving this matter as quickly as possible. Please know that we have already made efforts to expedite your request and are actively following up to ensure everything is processed promptly. However, as much as we would like to speed things up even further, we are unable to take shortcuts due to the necessary processes and procedures we must adhere to. These steps help us ensure that everything is handled correctly and with the utmost care. We want to assure you that we are doing everything we can within the established guidelines to move things forward as quickly as possible, and we truly appreciate your patience and understanding. Thank you for working with us. We’ll keep you updated with any new developments and will continue to monitor the situation closely.

I would give this company 0 stars. The shoes arrived and the lining is separated from the shoe. I sent photos and asked for a refund three times. They keep putting off giving me a credit and say it has to be reviewed again. Works quality and customer service ever. Now I have to deal with my credit card company to have them deny the charge.

Unlike 99% of other of other online purchases, northend makes customers go through a laborious process for returns. Their website boasts “ easy returns” but what returns require is documentation with photos and a review process by leadership of the company. Beware of buying any product from them as, if you are not happy, you are stuck with the item.

These are the cheapest, poorly constructed shoes I have ever purchased. So much so that my experience has led me to swear that I will never buy shoes (almost anything) online from unknown vendors again. If there was a place to submit pictures of my order would. Below is a summary of their ridiculous return policy. "Refund Policy: We offer a 60-day refund policy. To be eligible for a return, the item must be in the same condition as it was received, with tags and original packaging intact. Proof of purchase is also required. Damaged or Broken Goods: If the product is damaged or broken, please test it out and record any issues on video. This will help us evaluate if the product needs troubleshooting or replacement. Reach out to us immediately with any issues so we can process a replacement if needed. Return Shipping: If the return is accepted, you will be responsible for the postage costs. We will provide you with a return shipping label once the return is approved."