Northend BeautyReviews of northend.shop

Update: Based on feedback here, I didn't even open the package. I wrote refused and delivered back to USPS. Hopefully you see this before you open the package. Also open a dispute with your credit card company. I was told that they investigate companies with disputed charges. Hoping this will help stop people from buying the product when the credit card flags it. Terrible experience. This is not a legitimate company. Item took weeks to arrive. I don't even intend to open the package and have asked how to return to sender. Details below on the hoops to return. Website uses fake addresses (and presumably a fake story). To begin, we kindly request that you provide us with the necessary documentation, including photos and/or videos of the product. This step is crucial as it helps us evaluate the condition of the item and determine the appropriate course of action. We apologize for any inconvenience this may cause, but it is a standard part of our process to ensure everything is documented accurately. As a reminder, here are the main points of our refund policy: Refund Policy: We offer a 30-day refund policy. To be eligible for a return, the item must be in the same condition as it was received, with tags and original packaging intact. Proof of purchase is also required. Damaged or Broken Goods: If the product is damaged or broken, please test it out and record any issues on video. This will help us evaluate if the product needs troubleshooting or replacement. Reach out to us immediately with any issues so we can process a replacement if needed. Return Shipping: If the return is accepted, you will be responsible for the postage costs.

Actually they are cute shoes but they didn’t fit so I tried to exchange them which they make almost impossible. The return address on package is in the states but you have to ship out of the country which is almost half of what shoes cost before they’ll exchange. I felt like I kept getting run around. Will never purchase from Northend again.

Read these reviews. They are absolutely correct. Shame on me for not believing them. Shoes received absolute crap. Not worth $10 much less $60. Refunds/customer service is a run around.

total scam. I ordered a pair of sandals, I wasn't sure that my card was accepted, so hit the payment button, and voila! I have ordered two pairs. Attempting to follow up, got the runaround about the order being processed so there was nothing "they" could do and did I want to choose another pair instead. No, I want a refund....still waiting for shoes or refund for one pair. I feel stupid, but they are horrible people.

The shipping is long and horrible, they sent me three damaged shoes. They squished the three shoes into one very small bag. The material of the shoes are so cheap that they were ruined during the long haul. I spent $159 with them and they refuse to send me a label or allow me to return them for a full refund. They wanted photos, which I sent, they also wanted a video, that would have to be approved. After that, IF they accept my return, I will be responsible for the return shipping overseas! This company does not ship from the US, although their address is Denver, CO and/or New York...who knows where they are! They make returns complicated to deter you from pursuing what's right. I'm usually good about checking reviews, but there are no Google reviews for this company. I wish I saw this sooner. Don't be fooled like I was!

The shoes are poorly constructed and provide insufficient support.(definitely no orthopedic shoes.) I would not recommend this product. Additionally, shipping took 20 days from New York to New Jersey 😡

I do not like the sandals and cannot seem to get any help returning them - just a run around. Do not buy from this sight as they are done when they send you product. Sandals do not fit - way too big and wide and I do not care for the material they are made o - straps look like some kind of plastic.

Poor quality. And poor fit. I would return them except it says I have to return them to Italy and I live in the US. They were shipped from the US. I don’t understand why I can’t return them to their US site on the West Coast. So they’re going to the thrift shop and I’ve lost The money and the use of the shoes. I should’ve read the reviews before ordering. That’s on me. But the poor product is on the North End Company.