Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

Carolyne
Sep 19, 2024
I have been sent 2 pairs of these…
I have been sent 2 pairs of these insoles both the incorrect size - no sign of a refund as of yet even though I was promised they would deal with it promptly. They are clearly from China but trying to portray that they are a UK company!!
Response from Norelie UKSep 20, 2024
Hi, We sincerely apologize for the confusion and the frustration this has caused you. We understand your concern about receiving the incorrect size and not seeing a prompt resolution as promised. Please know that this matter will be escalated and investigated by our relevant team to ensure that we address it thoroughly. We appreciate your feedback, and once the investigation is complete, we will provide the appropriate resolution to make this right. Additionally, we want to reassure you that we are indeed a legitimate European company, and we regret any misunderstanding that may have occurred. To help us resolve this swiftly, could you kindly provide your contact details? This will allow us to reach out to you directly and expedite the process. Thank you for your patience and understanding. Rest assured, we are committed to resolving this matter promptly. If you have any further questions, please don't hesitate to contact us.
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Christopher S.
Sep 19, 2024
No quibble refund
I purchased the insoles after seeing the video add on my tablet. I then read the actual advertisement and disclaimers, and changed my mind. I tried to cancel my order, but was told it had been processed, and had my 90 day cover. The product has arrived and is unopened, as I wish to get my money back, and the returns information. I have had several communications with them, some nondescript and another offering me, 30% money back, which I said no to, again asking for the returns information to get my moneys back now I have been offered 50% of my moneys back. All I want is the returns information so I can get all my moneys back. I think this company are charlatans and frauds. Don’t give them your money, you may not see it again.
Response from Norelie UKSep 19, 2024
Hi, I truly apologize for the frustration and disappointment you’ve encountered with your order. It’s completely understandable to feel upset, especially after the mixed messages regarding your refund. We want to ensure you feel supported and get the resolution you deserve. Please share your order details with us, and we’ll reach out directly to guide you through the return process for a full refund. Your feedback is invaluable to us, and we are committed to improving our service. Thank you for your patience, and we look forward to helping you resolve this matter quickly.
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Jonathan S.
Sep 19, 2024
Customer service
What can I say, great product but even better customer service. I received the wrong size and within 5 minutes of sending an email they had replied and problem sorted. Excellent custom service with nothing being too much trouble. Thank you.
Response from Norelie UKSep 19, 2024
Hi, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our product and that our customer service team was able to resolve the issue promptly. Your satisfaction is our top priority, and it’s wonderful to know that we could assist you effectively. If you need anything else or have further questions, please don’t hesitate to reach out. Thank you once again!
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William W.
Sep 18, 2024
Not Great, but well resolved
Not Great, just resolved. The Socks I bought originally were far from Slip on. You needed both hands the opening was too small . I continued to look for similar items. In error I ordered from the same supplier. They were most understanding I was refunded.
Response from Norelie UKSep 18, 2024
Hi, Thank you for your feedback. We appreciate you bringing this to our attention, and we will take note of your comments to improve our products. We respect individual preferences and aim to ensure that all our customers have a positive experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
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HA
Sep 18, 2024
Total waste of money
I have bought Knee relief For £99.99 based on others views. It was total waste of money. It is absolute rubbish massager does nothing positive to knee, neither relief pain, not even ease a bit.
Response from Norelie UKSep 18, 2024
Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Knee Relief product did not meet your expectations. We understand how important it is to find a solution that effectively addresses your needs, and we regret that our product did not provide the relief you were hoping for. We take customer satisfaction seriously and would like to address your concerns. Please reach out to us directly with any additional information so we can investigate what happened and work towards a resolution. We are committed to finding a solution that works for you. Thank you for giving us the opportunity to address this matter.
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Julie G.
Sep 18, 2024
I’m sorry + update
I’m sorry, but I purchase quite a few insoles as I have multiple foot issues. The Norelie insoles are the worst I have ever purchased, they are thin, flimsy and I fail to see how they can live up to the advertised benefits. Also, don’t be fooled this isn’t a UK company, the insoles were posted from China so given the delivery costs the actual insoles must be very cheap. Honestly I rarely leave adverse reviews but my advice is avoid purchasing these insoles and find a reputable UK company providing well made orthotics. Further to my review Norelie have contacted me and put in place a full refund. Their speedy response is much appreciated. I hope others benefit from their insoles where sadly I cannot.
Response from Norelie UKSep 18, 2024
Hi, Thank you for sharing your feedback. We sincerely apologize for your experience with our insoles and for any disappointment caused. We understand that individual experiences can vary, and we respect your perspective. We strive to maintain high standards and ensure that our products meet customer expectations. To address your concerns, we will be reaching out to you directly to provide a resolution. Your satisfaction is important to us, and we want to make things right. Thank you for giving us the opportunity to resolve this matter. Please expect our contact soon.
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customer
Sep 16, 2024
Knee support
Having seen Norelie on facebook and been caught before, I was, at first, disappointed when I took the offer to order a second knee support thinking it would take me to a new order page - but it just took the money instead. I therefore had the wrong size. I tried to stop the order- it wasn't possible - BUT the company were truly helpful, repsonding to my emails and coming up with solutions. They sent me the second knee support free of charge - which I hadn't asked for, but it was a show of good faith. It has restored my faith in facebook adverts. Thank you.
Response from Norelie UKSep 17, 2024
Hi, Thank you so much for sharing your experience! We're truly glad to hear that the team was able to turn things around and assist you with the size issue. It's wonderful to know that their response and the gesture of sending a second knee support free of charge helped restore your faith in Facebook adverts. Your positive feedback means a lot to us, and we’re grateful for your understanding and patience throughout the process. If you ever need anything else, we’re always here to help! Thank you again for your kind words.
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Moira
Sep 16, 2024
Easy and effective. These socks are so much easier to put on than conventional compression stockings and great for wearing on the days when I am working from home.
These socks are so much easier to put on than compression stockings and are great for wearing indoors
Response from Norelie UKSep 16, 2024
Hi, Thank you for your wonderful feedback! We're thrilled to hear that you find the socks easy to put on and effective, especially for days working from home. If you need any further assistance or have more feedback, feel free to reach out!
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