Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

Jacomina
Oct 15, 2024
The advertising brought my attention to…
The advertising brought my attention to this product and with my daughter in mind, I purchased these insoles. To my delight they are definitely easing the pain in her feet, and that in itself is a delight. May well need some more.
Response from Norelie UKOct 15, 2024
Hi, Thank you so much for your wonderful feedback! We're thrilled to hear that the insoles are easing your daughter's foot pain. It's always our goal to provide comfort and relief through our products. If you need any assistance with future purchases or have any questions, please feel free to reach out. We're here to help!
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customer
Oct 15, 2024
Seriously check the refund policy
It has been impossible to gain a full refund on the product which when received proved unsuitable for the condition I have. I am not impressed and would not recommend or use this company again.
Response from Norelie UKOct 15, 2024
Hi, Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience you've encountered in obtaining a full refund for the product that did not suit your condition. Your feedback is important to us, and we will take note of it as we strive to improve our services. Once you provide your information, we will make it a priority to contact you directly and work towards a suitable resolution. Your satisfaction is our top priority, and we appreciate your patience as we address this matter. Thank you for giving us the opportunity to make things right.
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Diane P.
Oct 14, 2024
Since using shoe inserts for 6 weeks…
Since using shoe inserts for 6 weeks now I have found I can actually stretch out and separate my toes. My bunion hasn't been as painful.
Response from Norelie UKOct 15, 2024
Hi, Thank you for your positive feedback! We're thrilled to hear that the shoe inserts have helped you stretch out and separate your toes, and that your bunion pain has decreased. If you have any further questions or need assistance, feel free to reach out. We're here to help!
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Rina R.
Oct 14, 2024
Very poor quality - no support
I saw an advert for the insoles on social media and purchased them after reading the reviews, since I have struggled with shin splits and was recommended by my physio to try insoles with arch support. I didn't realise these would come from China, but that's a small point. I am very disappointed of the quality of these insoles - they are made from what looks like packing foam. Very flimsy and priced much too high for what they are. I am frustrated as I have to purchase another pair from elsewhere, but lesson learned.
Response from Norelie UKOct 15, 2024
Hi, Thank you for reaching out and sharing your concerns. I sincerely apologize for your disappointment with the quality of the insoles. We value your feedback and want to assure you that we take these matters seriously. Please note that our products are originally designed in Europe, and we strive to maintain high quality standards. We will investigate this issue further, as we do not tolerate poor quality in our products. Your experience is important to us, and we appreciate your understanding as we work to address this situation. If you have any further questions or need assistance, please don't hesitate to reach out.
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Anne T.
Oct 14, 2024
I purchased the insoles for partner who…
I purchased the insoles for partner who had a knee replacement 2 years ago, he recenly began experiencing back pain. He noticed an instant improvement and now will not wear his footwear without them now & sings their Praises daily. Thank you
Response from Norelie UKOct 15, 2024
Hi, Thank you for sharing your wonderful feedback! We're thrilled to hear that the insoles have made such a positive impact on your partner's comfort and well-being. It’s fantastic that he has found relief from his back pain and enjoys wearing his footwear with the insoles. We truly appreciate your support and are here if you need any further assistance.
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SHAW
Oct 14, 2024
The customer service for Norelie Uk is…
The customer service for Norelie Uk is excellent. Spoke to Fab today and received the best , very best service . Thank you
Response from Norelie UKOct 15, 2024
Hi, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service, especially with Fab. Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback. If you need any further assistance, please feel free to reach out.
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Linda S.
Oct 12, 2024
Fabio was very efficient in taking and…
Fabio was very efficient in taking and dealing with my order even when I said I was going on holiday soon he said he would help deliver asap
Response from Norelie UKOct 14, 2024
Hi Linda, Thank you for sharing your experience with us! We're thrilled to hear that Fabio was efficient in handling your order, especially considering your upcoming holiday. We strive to provide excellent service, and it’s great to know he was able to assist you promptly. Rest assured, we are committed to ensuring your order is delivered as quickly as possible. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for your kind words! Best regards, Norelie
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Gilli L.
Oct 11, 2024
So far so good
I have purchased the knee massager but have only used it a few times. So far so good. After use the swelling on my knees is reduced. I was hoping to use the massager while I watch TV but it's a bit noisy. I need to incorporate regular use into my day.
Response from Norelie UKOct 11, 2024
Hi, Thank you for sharing your experience with the knee massager! We’re delighted to hear that it has been effective in reducing the swelling in your knees. We appreciate your feedback regarding the noise level of the device. It's valuable for us as we continuously strive to improve our products. We hope you can find a way to incorporate it into your routine comfortably. If you have any questions or need assistance as you continue to use the massager, please feel free to reach out. Wishing you continued relief and comfort!
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