Noor QalbReviews of noorqalb.com

Response from Noor QalbSep 26, 2026

Hello, Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and delighted to hear that you had such a positive experience with Noor Qalb. It means a great deal to know that you were pleased with the quality of our pieces, the customer service you received, and the mission behind our store. Knowing that our products and purpose resonated with you makes all of our efforts worthwhile. We're especially grateful for your support and for describing your experience as amazing. Feedback like yours motivates us to continue creating meaningful jewelry while providing the best possible experience for our customers. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order history and properly thank you for your support. Best, Aisha - Noor Qalb

Response from Noor QalbSep 26, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand how concerning and frustrating this situation must be, and we sincerely apologize for the distress it has caused. We acknowledge your concern that the tracking information shows the order as delivered while the proof of delivery appears to show a different location. We understand why this would raise concerns, especially when you have not received your order. Please be assured that we take matters like this very seriously and would appreciate the opportunity to investigate further. We are sorry to hear that you experienced difficulties contacting us. Kindly reach out to us at [email protected] and reference your Order Number #32126, along with any screenshots of the tracking information or proof of delivery you have received. Please also share any additional information that may help us further check and track your order. Our team will be happy to review the details, investigate the delivery discrepancy, and work toward a resolution. We value your trust and would welcome the opportunity to assist you. Best, Aisha - Noor Qalb

Response from Noor QalbSep 26, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand how frustrating and concerning this situation must be, and we sincerely apologize for the experience you've had. We acknowledge your concern that the delivery was made to what appears to be the wrong address and that the proof of delivery does not match your property. We also understand how upsetting it is to encounter difficulties when trying to contact us, especially when you are seeking urgent assistance regarding your order. Please be assured that we take delivery concerns seriously and would appreciate the opportunity to investigate this matter further. Kindly reach out to us at [email protected] and reference your Order Number #36126. If possible, please also share screenshots of the tracking information, proof of delivery, and any additional details that may help us further check and track your order. Our team will be happy to review the information provided, investigate the delivery discrepancy, and work toward a satisfactory resolution. Your satisfaction is important to us, and we would welcome the chance to address your concerns and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbSep 25, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your concerns and are genuinely sorry to hear that your experience with Noor Qalb left you feeling this way. We acknowledge the frustrations you've raised regarding the quality of the product, shipping times, promotional messaging, and your overall experience with our service. We understand how disappointing it can be when expectations are not met, and we take feedback like yours seriously. We would greatly appreciate the opportunity to review your concerns in detail and provide clarification where needed. Please reach out to us at [email protected] with your Order Number and any additional information regarding your purchase. Our team would be happy to further check and track your order, investigate the issues you've mentioned, and work toward a resolution that addresses your concerns. Customer satisfaction is very important to us, and we would welcome the chance to better understand your experience and assist further. Best, Aisha - Noor Qalb

Response from Noor QalbSep 24, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize for the experience you've had. We acknowledge your concern regarding the necklace losing its gold color and developing discoloration after only a month of use. We understand how frustrating and upsetting this must be, especially when you expected the piece to maintain its appearance and quality for much longer. This is certainly not the experience we want for our customers, and we would appreciate the opportunity to investigate the matter further and work toward a satisfactory resolution. Please reach out to us at [email protected] with your Order Number, photos of the necklace, and any additional information that may help us further check and track your order. Our team will carefully review your case and explore the available options to assist you. Your satisfaction is very important to us, and we would welcome the chance to address your concerns and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbSep 23, 2026

Hello, Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and delighted to hear that you were pleased with both our customer service and the quality of your jewelry. We completely understand how important it is for personalized pieces to be made correctly, and we're glad we were able to assist in resolving the issue with your name. It means a lot to us that you appreciated the replacement and our efforts to accommodate a character that is not traditionally part of the Arabic alphabet. We always strive to help our customers whenever possible and create pieces that are meaningful to them. Your feedback about our quick and efficient service, as well as the quality of the final product, means the world to our team. Thank you for giving us the opportunity to make things right and for sharing your positive experience. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order history and properly thank you for your support. Best, Aisha - Noor Qalb

Response from Noor QalbSep 22, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize for the disappointment you've experienced. We acknowledge how concerning it must have been to first encounter shipping delays and then see the chain deteriorate after such a short period of use. We understand why this would be upsetting, especially when the item was purchased with the expectation of lasting quality. This is certainly not the experience we want for our customers, and we would greatly appreciate the opportunity to review the matter further and work toward a satisfactory resolution. Please reach out to us at [email protected] with your Order Number, along with photos of the item and any additional information that may help us further check and track your order. Our team will be happy to investigate the issue and explore how we can make this right for you. Your satisfaction is important to us, and we would welcome the chance to address your concerns and improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbSep 22, 2026

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that your concern was resolved smoothly. We completely understand how worrying it can be when an order is linked to an old address, especially after a recent move. We're so pleased that our team was able to assist you promptly and help put your mind at ease. Your thoughtful words and kind dua mean so much to us. We are grateful for your support and honored to have been able to help during this situation. Feedback like yours inspires us to continue providing the best possible service to our customers. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order and properly thank you for your support. Best, Aisha - Noor Qalb