Noor QalbReviews of noorqalb.com

Response from Noor QalbSep 30, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize for the experience you've had. We acknowledge your concern regarding the delay in receiving shipment updates, especially when you were expecting delivery within the estimated timeframe. We understand how disappointing and concerning it can be when an order appears to be taking longer than anticipated and there is little information available regarding its progress. We would greatly appreciate the opportunity to look into this for you and provide further assistance. Please reach out to us at [email protected] with your Order Number and any additional information regarding your purchase. Our team will be happy to further check and track your order, investigate its current status, and assist in resolving any issues that may be causing the delay. Your satisfaction is important to us, and we would welcome the chance to improve your experience with Noor Qalb. Best, Aisha - Noor Qalb

Response from Noor QalbSep 30, 2026

Hello, Thank you for taking the time to share such detailed feedback. We completely understand your frustration regarding the cancellation process and sincerely apologize for the inconvenience caused by the delays, back-and-forth communication, and the uncertainty you experienced while trying to resolve the matter. We also want to thank you for acknowledging that the situation was ultimately resolved and that your full refund was issued. We're glad that allowing you to keep the bracelet as a goodwill gesture helped leave the matter on a more positive note. Your comments regarding communication and the cancellation process are greatly appreciated. Feedback like yours helps us identify areas where we can improve and provide a smoother experience for our customers in the future. We would love the opportunity to further improve your experience and earn a perfect 5-star impression. Please reach out to us at [email protected] with your Order Number and any additional feedback you may have. Our team would be happy to review your experience in greater detail, discuss any remaining concerns, and explore how we can continue to make things right for you. Thank you again for your fairness, understanding, and for recognizing our efforts to resolve the situation. We truly appreciate it. Best, Aisha - Noor Qalb

Response from Noor QalbSep 30, 2026

Hello, Thank you so much for sharing your experience with us. We are truly grateful for your kind words and delighted to hear that you absolutely love your necklace. It means so much to know that you're receiving compliments on your piece, even from people who don't know Arabic. One of the things we love most about our jewelry is how it sparks conversations and allows people to connect with the beauty of Arabic calligraphy and personalized designs. Your support and enthusiasm genuinely mean the world to us, and we're thrilled that your necklace has become such a cherished piece. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order history and properly thank you for your support. Best, Aisha - Noor Qalb

Response from Noor QalbSep 29, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your disappointment and sincerely apologize that your experience did not meet your expectations. We are pleased to hear that you found the Arabic names beautiful, but we understand your concerns regarding the earrings and that they did not appear as expected compared to the photos. We also recognize how frustrating it must have been to receive duplicate names when you were trying to order more than four names and felt that the website contributed to the confusion. Additionally, we are sorry to hear that you felt unsupported during your interactions with customer service. We understand how important clear communication and assistance are, especially when trying to resolve an issue with a personalized order. We would greatly appreciate the opportunity to review your case in more detail and work toward a satisfactory resolution. Please reach out to us at [email protected] with your Order Number and any additional information regarding the duplicate names and product concerns. Our team will be happy to further check and track your order, investigate what occurred, and explore how we can improve your experience with Noor Qalb. Your satisfaction is important to us, and we would welcome the chance to make things right. Best, Aisha - Noor Qalb

Response from Noor QalbSep 29, 2026

Hello, Thank you so much for sharing your experience with us. We are truly grateful for your kind words and delighted to hear that your experience so far has been amazing. It means a great deal to know that our team has been helpful, detailed, and able to answer all of your questions. We understand how important it is to feel informed and supported throughout the ordering process, and we're thrilled that your experience has reflected that. We're excited for you to receive your items and hope they exceed your expectations when you see them in person. Our team puts great care into every piece, and we can't wait for you to enjoy them. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order and properly thank you for your support. Best, Aisha - Noor Qalb

Response from Noor QalbSep 29, 2026

Hello, Thank you so much for your wonderful feedback. We are truly grateful that you took the time to share your experience with us. We're delighted to hear that you found the quality of your piece amazing. Creating meaningful jewelry with quality and care is at the heart of what we do, so your kind words mean a great deal to our entire team. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order history and properly thank you for your support. Best, Aisha - Noor Qalb

Response from Noor QalbSep 28, 2026

Hello, Thank you so much for sharing your experience with us. We are truly grateful for your kind words and delighted to hear that you loved your customized piece. It means a great deal to know that the custom letters looked great and that your friend absolutely loved the birthday gift. Creating meaningful and memorable pieces for special occasions is at the heart of what we do, so hearing feedback like yours truly makes our day. We're honored to have been a small part of celebrating such a special moment, and we sincerely appreciate your support and trust in Noor Qalb. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order history and properly thank you for your support. Best, Aisha - Noor Qalb

Response from Noor QalbSep 27, 2026

Hello, Thank you for taking the time to share your feedback. We completely understand your frustration and sincerely apologize for the concerns you've raised regarding your order. We acknowledge your concerns about the shipping origin, your cancellation request, and the difficulty you've experienced in receiving a response. We understand how upsetting it can be when expectations do not align with your experience, especially after placing an order you later wished to cancel. We would greatly appreciate the opportunity to review your case and provide the appropriate assistance. Please reach out to us at [email protected] and reference your Order Number #40209, along with any additional information regarding your cancellation request and previous correspondence. Our team will be happy to further check and track your order, review its current status, and work toward a satisfactory resolution. Your satisfaction is important to us, and we would welcome the chance to address your concerns and assist you further. Best, Aisha - Noor Qalb