Kulz
Exemplary customer service
Exemplary customer service. Experienced some problems with shipping, and they got into contact with me immediately (yes, they did, not me!) They even offered a 20% discount as a good will gesture. Order placed and feel well satisfied.
Response from Noor QalbOct 12, 2026
Hello, Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and delighted to hear that you were pleased with the service you received. It means a great deal to know that our team proactively reached out to you regarding the shipping issue and kept you informed throughout the process. We believe that excellent customer service means being there for our customers before they even need to ask, so we're thrilled that this made a positive impression. We're also happy to hear that the goodwill gesture helped and that you felt satisfied with the outcome. Your trust and confidence mean the world to us, and feedback like yours motivates us to continue providing the highest level of care and support. As a token of our appreciation, we would love for you to reach out to us at [email protected] for a special gift, surprise, and extended appreciation. Please include your Order Number and any additional information so we can further check and track your order history and properly thank you for your support. Best, Aisha - Noor Qalb




