NomadinternetReviews of nomadinternet.com

Jason Myra handled my billing questions and claims to have solved the issues. He was friendly and courteous throughout the call.

Sam Fash was very patient and persistent in fixing my incorrect billing issues and ensuring that I would be refunded for the overcharges.

Had an issue with my internet service. Contacted support and spoke with a rep that accused me of editing the invoice and re script that I downloaded from their website when I made my payment. He finally just disconnected. I then contact support again and spoke with Sam Fash. Told him the issue. He immediately came back and said yes your payment was made and within a few minutes had my internet back up and running. It is a pleasure to work with someone that is very professional and does their job and takes care of the customer.

Harry Jackson was very helpful in getting the return label I need to send my old router back.

I have not been able to cancel my service. Previously phones were not available and I emailed customer support to no avail. But finally I received a refund after complaining only to get charged the following month. I eventually was able to call as the phones were reactivated. I was instructed to go through a cancellation process and that a label would be generated to send back my modem (that I previously paid $200 for and now am told it’s not mine). I went through entire process and it was not working and would not generate a label. This was my second time calling to talk to someone and both times I was assured that I would be emailed a label directly. Still no label. I have been trying to cancel service for two months now and I don’t know what to do. I am happy to return modem but can’t as after multiple tries, I can’t get a label to return. My only recourse is going to be to cancel my credit card as they keep charging monthly!!! So infuriating! I have had the worst customer service over the last four years!! I just want to be done and I feel like they are doing everything to make it impossible for me to quit! Thank God I had an internet provider run cable in our area so I don’t have to keep dealing with this! They say stop any time with no contract but it’s a sham! They try to make it so they keep charging and you can’t quit.

Had some trouble with setting up my box myself and I gave a call to support. And Olivia Edward’s helped me get it setup no problem! What a blessing she is ! Thank you Olivia!!!

Andrew James you did an awesome job. Thanks

Steve Wilson was a great help with my Internet being down. He helped to get it back up. So thank you Steve.