NomadinternetReviews of nomadinternet.com

Very helpful.and understanding and the name was Sara Night

Jack Brown helped me out alot. On my personal and business account.. thank you

Jack Brown was very courteous and polite while helping us resolve our internet issues. He worked diligently and quickly to get us back online. Thank you, Jack.

This company is an absolute nightmare to deal with. I have been a customer since September of 2023. I was having issues with my omen modem and upgraded to the dragon modem on 3/3/25. The dragon modem was working fine, but I realized that my credit card was charged $99.95 without my authorization (my account is on a prepaid annual plan until November 2025). I texted a week ago to have this refunded and was assured it would be refunded. I texted again this Friday to have it refunded, as it was never refunded. Since Friday I have not had internet. I spent all weekend speaking with Daniel Hayes, Chris Fox, Jason Meyer, Dennis Clark, Sara Night, Sam, Mark, Joe in billing, and countless other respresentatives that could not have my refund processed or help to get my internet working again. We hard reset the modem at least 20 times. I finally asked for a replacement, since I was "assured" it was working on their end. Chris Fox told me the dragon modem replacement would be sent Monday and I would receive a confirmation email. I called Monday evening, as I still had not received an email. I finally received an email stating they have shipped the Omen (my old, downgraded modem). I have asked multiple times to speak with management, which I was told by several represenatives doesn't exist and one finally told me the billing manager Sarah Noland would call me back. This person has never called. I have now been without internet at home for 5 days and have been double charged with no refund in sight. I spoke with Jack Wilson who called me today stating he sees I am looking for a Dragon modem. I just went in more circles, as I was assured yesterday that the Omen email was a mistake and that it is the Dragon that is coming. Jack assured me I will be receiving a Dragon modem by Thursday or Friday and that he will escalate my billing issue again and take my credit card off file, since I never authorized it to be saved. He requested mulitple times that I leave a positive review (as they all fish for) and I advised I will not leave a positive review until all of my issues have been properly resolved. Hopefully this review will help to get my issues resolved.

Agent, Sam Fash was Very speedy accurate help was able to instruct me and get my service activated.

Oliver brown was very helpful. Right to the point. And got my internet working again

Jeffery Hopkins reviewed my problem and got my service restored after long outage. I am so appreciative and feel he went the full mile for me. Thank you!

Oliver Brown was a great help