B.C.
Issue with the order
There was a bit of an issue in the beginning as they sent me an email saying my order was being processed but nothing mentioned that they would need to email me a contract to sign and send back, or speak to me on the phone. I had placed my order at noon with overnight shipping. The next morning, the status hadn't changed so I called them and they said they just got the order. I wasn't happy since it had been placed almost 24 hours before and they were just now seeing it? I'm lucky I had placed the order a day earlier than I needed it, otherwise I would have not been able to travel. Once the contract was sent to me and returned (electronically), everything else went smoothly. I got my order early the next morning.
Response from No Insurance Medical SuppliesApr 9, 2018
B.C we are sorry to hear there was a slight issue with your order and time of receiving a package. First, great job ordering in advance - especially before traveling! Many fail to do that and it becomes problematic for everyone. Lastly, we have updated our services to inform buyers, especially renters, about our contracts! We do have a high volume of orders placed, processed and handled throughout the day. Depending on the time of your order, let's say 4 PM, it will not be processed through the shipping department until the next day. We hope you understand, accept our apology and allow us to provide 5-star service next time. Thank you.