K C.
High expectations and let down
The customer service was kind and timely but there was miscommunication. I was trying to make sure a design was fully on the sleeves and in a certain order o the front. When they said in the first preview we would only get 2 previews total it created pressure to just take what was shown. I told them about my hopes of full pictures on the sleeves and a different order of the pictures on the front and when they showed me the second preview and there still weren't full pictures on the sleeves and the order on the front isn't what I wanted I gave up on the order of photos on the front and reiterated the full pictures on the sleeves. They assured me I would get full pictures on the sleeves...but did not show me another preview of it. I received the shirt and the pictures are not full on the sleeve, parts are cut off. So giving up on the 2nd problem to solve a problem I thought was more important wasnt worth it sadly. It is incredibly wrinkled and creased when I received it. My expectations must have been to high....at least I received something though but I do not think it was worth it. I don't think I'll be ordering anything from you again.
Response from NoblepawtraitJan 4, 2023
Hi, thank you for your review. We are sorry that the product is not like your expectation. We will work with our manufacturer partner to improve to serve you in the future better. Thank you for being our valued customer and trusting your pet with us.