Mia
Customer services need to step up their game
I placed an order late in May and a couple of days later I got the artwork for approval, and I approved it immediately as it was just amazingly gorgeous. Then I got a confirmation that it would be sent to production, and then I expected to get a tracking code or some kind of information about the delivery date. Two weeks passed and I still hadn’t received any confirmation on shipping, so I contacted them by replying to the e-mail I had confirmed the artwork to. I did not get a response, so two days later I e-mailed again thinking that my first e-mail hadn’t reached them for some reason. Still no reply. So another two days later I sent a third e-mail requesting confirmation on shipping and sent it to the same e-mail and the support e-mail I found on the website. Still no reply, so I took to Trustpilot and gave them a 1 star review thinking I would have to write my credit card company to request a refund thinking I’d been scammed. The very next day I received a note that a parcel had arrived in the post so I picked it up the following morning and there was the gorgeous shirt that I had been waiting for. So I went back to my earlier review and changed it from a 1 star to a 3 star (like this one). Later that day I also received not one but two replies to the e-mails I had sent a week earlier. Now, I would’ve given 5 stars had they sent me a tracking code in time ir atleast replied to my e-mails a little sooner than a week. Such a small thing can have a massive impact on the whole experience. Next time I suggest that you make a bit more of an effort in your customer services. The shirt is gorgeous and really good! Thanks!