Undercover C.
Delivery is a disaster !!!
Bought a chair and a desk and the delivery is a disaster!!! My problem lies with the courier but it is Steelcase that chose the courier and probably are not paying them for a decent delivery. The courier, Rhenus, was not bringing the chair from the truck to the building (with elevator), 15-20m away. They asked me to go and help carry the chair as there was only a driver present. Once the box was in the front of the building, he left me alone to fight the gigantic box from the building door to the elevator and in the apartment. If the chair arrived in a decent amount of time, the desk is still in the courier warehouse after 10 days. Waiting for a delivery tomorrow.
Response from Steelcase, Inc.May 4, 2023
Dear valued customer, We are extremely sorry to hear about the difficulties you faced with the delivery of your chair and desk. We understand your frustration and want to assure you that we take this matter very seriously. While we have a contract with the logistic company, we are not responsible for the actions of their delivery personnel. However, we will certainly investigate the matter further to see if any improvements can be made to avoid such incidents in the future. We apologize for any inconvenience caused and we hope that you will enjoy our products. Sincerely, Steelcase