Steelcase, Inc.Reviews of nl.steelcase.com

Buen producto. El servicio a cliente podría haber sido algo mejor.

It's a good chair, but not for the money. It is too expensive for what it is. The materials are mostly cheap plastics. The delivery was also very confusing. My order has been in status "we're getting everything ready for shipping" for more than 2 weeks. When I reached out to the support team, they informed me that my chair is still in production and they will let me know when it's ready for shipping. Few hours later, that same day after the email exchange with support, I receive the chair at my door. I'm giving it 2 stars because it's an "alright" chair. So in conclusion, a really bad experience overall. Would NOT recommend.

The chair wasn’t properly packed - one leg was outside of the box, and had scratches on it, of course. Other 2 legs had scratches on them. The courier didn’t want to deliver the huge box to the door because the box didn’t fit in the elevator and he didn’t want to carry it to the second floor. The chair is uncomfortable overall, you cannot sit with your back at 90 degrees because the back of the chair itself is tilted(you cannot adjust it to be at 90•), so you don’t have enough back support and after a while your back will ache and you’ll get especially cervical pain. The sit gets also uncomfortable after a few days. I do not recommend the chair.

Livraison dans les temps annoncés. Produit très bien emballé. Le fauteuil correspond parfaitement à mes attentes, il est très confortable pour un usage quotidien.

Different pricing I asked before the shipment started to get the better discount i've noticed on the web site (18% instead of 15%). its not much but since the chair hasn't arrived yet i expected to be able to get it since i do have the option to return it according to the web site in 14 days. The first resopnd i recieved was something like "not gonna happen since you know the price when you bought it.", i reply to it that i can return the chair since 14 days haven't passed yet. for this one i was just ignored.

Still hasn't been delivered yet...

Chaise très confortable au niveau de l'assise et du dos grâce à tous les réglages possibles, au niveau du dossier et des accoudoirs. Depuis que je l'ai acheté, je n'ai plus mal au dos même après une utilisation de 8H. Livraison rapide et soignée. Montage très facile.

Shipping and delivery can be better. Status updates on the website are not clear, as there is no proper communication with the delivery partners. The only way now is to receive a mail communication from the delivery partner, which is not ideal.