NJACCESSORY-CLOSEDReviews of njaccessory.com

This was my first and best experience with this company and my church will purchase again

I love to have more help from people who really cares

I’m pretty upset. The lens advertised was a CANON 50mm which is obviously what I thought I was ordering.. I received a NIKON lens I can’t even use. Not I have to fool with doing a return and wait on another lens! QUITE ANNOYED.

worst customer service ever! product was misadvertised. upon receipt, immediately contacted customer service several times. never received a call back or an email. will never buy a product from this company!

PLEASE read this review before paying any attention to the negative ones! Its a little long, but please read it. I purchased a Nikon D3500 DSLR Camera (body only) deluxe bundle on Nov 26th, 2020. Walmart and all the places they utilize through Walmart.com, Beachcamera.com, and most of the listings on Amazon were sold out of this combo. They were even out of more expensive combos I would have purchased if they were in stock. I panicked and started looking for other sites and came across NJACCESSORY.COM. They had the combo in stock and I purchased it. A few days went by without any updates or shipping info. I checked my checking account and the money hadn't come out for my transaction. So I started looking for reviews and found sooooo many negative ones. Reviews about receiving the wrong or used products and having issues with customer service. Of course, I panicked again. I reached out to their customer service via phone and a chat system. I found the representative I spoke/texted with to be very helpful and patient with me. On December 2nd the transaction was processed, and true to their word, my bundle came in as stated on the site within the time frame they provide. The box had obviously been opened before, but was sealed with tamper proof tape. Again, a little panicked about this Christmas gift. It's now December 17th and my fears about about reviews I had read came to mind. I opened the box and found the camera was not used, nor were the pieces inside the box. They had only removed the smaller lens that typically comes with this combo. They sealed it back with tamperproof tape and left it in the combo box that has the lens pictured on it. Again, the lens was not part of my combo so they only took out what wasn't part of it. All of the accessories were accounted for. The product was shipped using FedEx and packaged with a box full of foam peanuts so it was very well protected during shipping. They even included a free fast charger for the camera batteries which I really appreciate! Some considerations from my experience.... 1. This company isn't Amazon. Don't expect the fastest turn around in the world. 2. Make sure when you purchase whatever you get to keep that money in the bank until it's processed because it may take a few days. 3. Have some faith and trust this place. If you need something they'll answer your questions. 4. My product came in as described and in the time frame they provided when I checked out. NJACCESSORY.COM saved me a lot of needless running around and searching for this camera around the holidays when everyone else was sold out. I will use them again in the future should the need for other camera accessories arise and I sincerely thank them for their patience with me as a customer. I really hope they take the time to read this too.

I’m a skeptic and when I didn’t receive any kind of order confirmation after I placed my order, I was nervous. I waited two days and then reached out via email. After no response I was more nervous. Finally, I called their customer support. Sarah answered promptly and was not only polite but also assured me they received my order and it had in fact already shipped. A few days later I received my package and to my surprise they had included the battery for the charger I bought for free! I thought how nice! So they earn 5 stars from me.

Great customer service and experience/

I got the free upgrade without any extra charges and getting in 2-3 days, which is excellent service.