NixonReviews of nixon.com

I'm only writing this as a U.K customer dealing with Nixon Europe. However my experience and comments are the same as what others have left about this company. The first thing I would say is if you are from the U.K and are thinking of buying a Nixon product from them DON'T!!! They have the worst customer service ever!!! In-fact the worst I have ver had to deal with in a very long time. They don't reply to emails quickly, they have no U.K phone number only a French phone number that when I called never worked. And when you do eventually get a reply on email that have absolutely zero skills or even common sense on how to speak to a customer and deal with them in a professional standard. How this family business is still going is beyond me! The return produced is ridiculous, I was told one this from somebody in customer service and was sent a link for further details on how to return an item and the time it takes and what the link told me was completely different from what the person told me via email. They don't even know they're job! Nixon have great products, I order a watch but due to the poor service from Nixon I sent it back. The poor service and lack of half decent customer support ruins the image of the product and 100% lets this business down. DON'T BUY FROM THEM, DON'T EVEN LOOK AT THE WEBSITE. TRUST THESE REVIEWS IT WILL SAVE YOU TIME AND MONEY.

Customer support is useless, and (as cheap as this may sound) the fact that I cannot replace the battery myself makes this watch worthless to me. 6 months since my $200 something CAD watch has worked and I still haven't had a chance to pay to send it in for service.

I bought one of their nixon 'the mission' watches, which aren't cheap, before spending the next 2 years sending it back and forth to them because of charging issues i.e. it wouldn't. Once it had run out of warranty (but barely spent a matter of months of my wrist) their repair people offered to change the back of the watch (with charging point) for 30 quid, but refused to warranty the repair beyond a few weeks because the metal back of the watch was considered a consumable item! They ended up sending me 3 different chargers in the end, none of which worked, and when the last one nearly burned my house down (really!) I gave up. Needless to say I'd avoid buying these watches!

Ah ! j'aurais du lire les avis... Une jolie association de malhonnêtes. Clairement en achetant chez eux vous pouvez vous assoir sur la garantie légale des montres qu'ils vendent. Ils ne prennent même pas le temps de vous répondre. Ma montre doit être dans les limbes à l'heure où j'écris.

Terrible customer experience. Ordered a watch from Canada and made sure to check returns policy ahead of time. Their returns policy page is so ambiguous; nowhere does it says free returns nor does it say it's the buyer's responsibility to cover costs. All you see are the conditions for the return and a big button that says "Start a return." Obviously if you haven't bought anything yet you wouldn't click on the button. But it makes the customer assume returns are easy and free. The item itself arrived rather quickly but the watch looked used. Once I wanted to initiate the return, I was told return costs come out of your pocket. The "Start a Return" button only generates a "self-shipping" label, meaning the return is authorized. Not sure why it's called that if it doesn't include postage! In the end they sent me a prepaid FedEx label but I had to argue with 2 customer service agents. Very misleading as the other countries Nixon ships to have free returns.

Une société ethic. Beaucoup de choix. Livraison longue. SAV lent a répondre Globalement satisfait

L'orologio è arrivato nei tempi previsti, avevo scritto una email per chiedere informazioni ed il servizio clienti è stato veloce e preciso. L'orologio è davvero bellissimo.

They have a TERRIBLE return policy!! Don't buy online if you might return the product!