NixonReviews of nixon.com

UPDATE: Thank you a-hole Brexit voters! Because of you people, dealings with the EU means customers like myself have to suffer longer delivery times, longer refund timings and process. A parcel that was picked up 10days ago has been sat at a DHL facility in the Netherlands due to customs delay and is expected to reach the return facility NEXT WEEK! Which means I won't be getting my refund of over £200 till the END OF AUGUST! 🤬🤯 ------------------- If there was a way to give this a numerical rating, Nixon would get a big fat ZERO. Tried calling their customer services hotline +335 5843 5917 and it says "For English dial 1" - the recorded instruction is in French. If you go online to find out the return policy if based in the U.K. and all you get is an instruction to add 3 copies of the invoice and return to their facility in the Netherlands but there is no instruction on what to add on the invoice or a link to a courier. Nothing. What a mistake!

Die Produkte sind toll. Gut verarbeitet und sehen auch chic aus. Allerdings ist der Kundenservice unterirdisch! Eine Rücksendung war nicht möglich, da das Rücksendeetikett nicht gedruckt werden kann. Den Hinweis, sich telefonisch an den Kundenservice zu wenden konnte ich ebenfalls nicht wahrnehmen, da die angegebene Telefonnummern entweder nicht geschaltet oder ständig besetzt waren. Auch meine Rückfragen per E-Mail wurden ignoriert... Daher leider nie wieder NIXON! Eigentlich Schade, weil es normalerweise tolle Produkte sind!

from Robert G. Rozmus on June 15, 2021 Horrible warranty policy I purchased this watch in March for $500.00,after a month I noticed some condensation inside of the watch face. I sent the watch back to Nixon and sent me a email saying I needed to pay $175.00 to replace the watch because of unnormal wear. I called them three times and they said they were going to call me back. I have eight other watches from Nixon and haven't had a problem. They ended up sending me back the watch. I called a forth time and told them the watch was only two month old and they just said sorry we cant help you. I will never buy a Nixon watch again. They lost a good customer

Terrible customer support. I emailed before the 30 day refund policy no response. Then I went and email them again finally getting a phone line to call. The lady on the line said I can only exchange even after explaining myself. I’m very annoyed of how this big company is ran. Do not go with Nixon I’ll save you the hassle

Im in Canada, it cost me 24$ to return a 70$ item. It has been delivered to them for more than 2 weeks with my tracking number and still no refund. Last time I ever buy online from them

I ordered a watch, and it took about 2 weeks to be delivered without any update. I also wrote customer support in order to get more information, but it took them a week to answer.

I ordered the Nixon Ripley; nice looking watch. Prior to ordering, I had asked if the grey band could be switched to their black band. “Nope, we don’t customize watches.” Yikes-that’s cuctomizing? Anyway, come to find out, it wouldn’t have done me any good because their locking silicon bands are too time consuming and difficult to put on on a daily basis, so I replaced it with an aftermarket that sells a gunmetal clasp to match the Nixon watch. Also, the backlit light on the Ripley is so faint you cannot tell it is doing anything. You have to go into a completely dark room to see it. That is fine with me but they could have stated something about the faintness! I thought I had a defective watch and that I would be sending it back the same day I got it. Overall, I’m satisfied. It is a good looking watch.

I ordered a 4 days ago and got my order confirmation right away and waited 4 days for my tracking info until I decided enough was enough and called the number provided on the website. talked to a representative and turns out something happen and they are having a hard time sending out the tracking info but she manually sent me my tracking info via email. still haven't received my package but I am now more excited than ever to receive this watch that caused me all this trouble.... based on other reviews and my personal experience, if you do not receive your tracking info simply give them a call