Ninjacators LLCReviews of ninjacators.com

Top Tier Level Customer Support! Julia has exceptional customer care qualities. Truly one of the best in the business. And most of all Christian for being an enabler for us to join BlackBeard Pro.The future of day "raiding" the futures market. Thanks for signing the book. That was a nice touch!

All video's were well done and made the setup easy to understand.

I've studies and completed the 41-step Blackbeard Pro excellent preparatory education material. I believe the videos and slides were the best I've seen anywhere in my 35 years of teaching statistics, and Investing and trading. Further, your customer service is the best. I interacted with your Cheryl...who was friendly, professional, knowledgeable, and quick to resolve my issue. Marc StJames

Brent did a good job on helping me with initial setup. However, I find the various training modules to be only so-so. Instead of 7 minutes for how to backtest strategies make it 15 mins and actually explain key terms. In the optimization session the guy mentioned the importance of shortening the "time to recover" over and over. Why not explain how he interprets that measure? The "use profit target" box isn't checked but the "exit at end of TSL interval" is. I've been trading for 30 years (most recently on TOS, not NT) and I've never used that term so I googled it. Why not explain for 10 seconds what "TSL interval" means? It's really important clearly since that's the trigger to exit a profitable trade. Lots of other times when a certain level of knowledge is assumed when probably 1 in 10 actually know what he's talking about.

If one is not already a NinjaTrader, it 8-10 days to get setup in-order to set up Live data, which is required for the white glove installation. Getting a Trustee in place to trade futures is the biggest part of this delay, having a 5 business day waiting period, which includes account funding wait to clear time. I signed up on Friday night, 7/12. Funds won’t be released from the Trustee to Ninja Trader until Tuesday 7/23. Only then, once Funded, can I connect live data, then white glove. So a good 13 days into my 30 day evaluation period and money back guarantee and I won’t have seen a Bot yet. Given most new members aren’t NinjaTrader clients, why isn’t any of this part of the onboarding discussion. And, what about the 30 day guarantee. The jumpstart session suggested running the bots for 3-5 week before going live. We’ll past the guarantee window. This doesn’t look good to a newbie. Not happy! Kent Campbell

Top of the line service, quick and complete

Very fast responses from support. Well documented instructions for setting up the environment and clear strategies.

The introductory talk to Ninjacator was very thorough.