Ninjacators LLCReviews of ninjacators.com

They have good trainers and multiple strategies for teaching moments.

I was having trouble installing a software that I had bought from Ninjacators. I called support for help. Abigail who I came realize was the Support manager engaged Cheryl following my call. Both called me back at different times and offered help via the phone. Not being a geek kid, and could not resolve the issue, they quickly arranged for a session for me. The tech person was very knowledgeable and took one look at my chart and knew what the issue was. He resolved the problem. Made me a happy camper.

I absolutely hate it

excellent chartings

Brilliant customer service and products are value for money. Watch out for there special sales on seasonal events to save more. Ninjacator is a library of knowledge when comes to building upon your trading experience.

Ninjacators is the best source to learn every aspect of the trading business. From basics, fundamentals and strategies, this is the most complete and structured learning platform I had experienced so far. The only complaint I have is not having found them sooner, it would have saved me a lot of money.

2 stars for the customer support, it works really very well. This is my experience with Ninjacators. I bought Robot Lab for $4.997 at the end of March. I live in Italy and the wire transfer was in US dollars from my multicurrency account (later you will understand the reason for this detail). I was looking for portfolios made up of different trading systems for the obvious reason to minimize the drawdown. Robot Lab seemed to fit my needs perfectly. During the introduction call I asked questions about the systems, in particular I asked if the performance of the trading systems reflected real trades or if they were hypothetical results, and to what extent. The answer was rather vague, just a ”both” with no other explanation. Then I attended some of the weekly webinars aimed at the Robot Lab buyers. They were very detailed Q&A sessions mostly devoted to VPN, access to the algos and other technical issues regarding the software/platform, but I never heard anything about what matters most: the systems that make up the portfolios! How long have they been working? Are they really decorrelated? What’s the rationale beyond each of them? Is the drawdown consistent with past performances? Did Ninjacators performed an out-of-sample backtesting or is it just an in-sample data optimisation? And so on. I have to admit that traders did not ask anything about that. Anyway what was unquestionably true was the huge drawdown that the main portfolios were experiencing. I remember comments in the chat such as “Am I the only one that has been clobbered?” or “What the heck of a drawdown!” and so on. Ninjacators itself issued an alert reporting the “opportunity” of investing in a portfolio given its large drawdown. In other words doubling down on losses. I understand that drawdowns are part of trading but I get suspicious 1) when significant losses appear in portfolios that by default should be engineered to minimise that risk 2) when such losses are inconsistent with highlighted past results. So about a month after the purchase I asked the refund. Of course they first tried to sell me other more expensive software, but in the end they proceeded with the refund. Keep in mind that I paid in US dollars and I asked the refund 4.997$, very simple, right? No my friends, what did they do? They sent me a wire in Euros, for the amount of 4398,19 EUR Given an average rate of 1,08 in that period, my loss on this purchase was about US$ 247. I asked repeatedly explanations and evidences about what happened: they apologized at first, but never answered my questions about what the refund fees were. They finally wrote “The refunded amount was $4,997 USD, the amount received by you is minus the bank conversion to Euros and wire transfer fees covered by you.” If this is true it means that they use a bank that independently changes the currency of the transfers without the consent of the sender and then charges 245 US$ for an international wire transfer fees (or two considering the first one). But I am sure that I am just unlucky, and that by now all the drawdowns have been recovered, every indicator, software or any other product churned out daily by this gigantic marketing machine is accurately live tested before being sold to the public, and they do not take any advantage of customer refunds.

I’m very happy with your fast email costumer service response on to fix my little problem Thank you I really appreciate your help Great service as the products you guys sell