Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
Ninjacators, ninjacators.com
Website
ninjacators.com
Category
Internet & Software
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I got a new computer, and I have been trying to get Ninjacator support for two weeks to correct a problem activating one of my indicators from the old computer. Their email responses have not resolved the problem. I have called repeatedly, at least 6 to 8 times, and can not get through to a support person. I have left messages asking them to call me back, to no avail. Maybe this negative comment will prompt a call.
Response from Ninjacators LLCJun 22, 2026
Hi Robert,
Thank you for your patience, and I sincerely apologize for the delayed responses over those two weeks.
I'm glad we were able to connect with you on May 29th and work through the activation issue via remote session. I hope that resolved things for you on your new computer.
If you're still experiencing any problems or have questions moving forward, please don't hesitate to reach out directly.
Thank you for giving us the chance to help.
The Ninjacators Team
AS
Atif S.
Stay away from this company unless you…
Stay away from this company unless you want to lose money. They did not deliver on their promises and only care about making money, not customer satisfaction.
Response from Ninjacators LLCFeb 11, 2026
Hi Atif,
Thank you for sharing your feedback. We are truly sorry to hear that your experience with Ninjacators has not met your expectations and that you feel our promises were not fulfilled.
Customer satisfaction is a priority for us, and we would like the opportunity to address your concerns directly. We have sent a separate email to the address on file to discuss this further and explore potential solutions.
Please reply to that email at your earliest convenience so we can assist in getting things back on the right track for you.
All our best,
The Ninjacators Team
SG
Stephen G.
strategylab pro
I purchased an program of 100 automated strategies available immediately for traders including prop traders. On purchase I received 15 strategies and none suitable for prop traders In the presentation it stated " everything I've described including 100 strategies is available right now and I have the screenshot to prove it. It did include a guarantee but they refused a refund as it wasn't based on time. To be fair they allowed me to move to another automatic trading program called quantum edge which in back-testing looked very good. However they forced me to sign away the guarantee and the program never produced any trades and yes I talked to support a number of times as I wanted this to work. Again to be fair and in a desperate attempt to find a way to regain my $2k purchase they allowed me to try 2 other manual programs but these did not work and that may or may not be down to me. However I purchased strategy lab with 100 strategies available now because i wanted to auto trade and not manually trade.
Response from Ninjacators LLCOct 23, 2025
Hi Stephen,
Thank you for taking the time to share your feedback, and we’re truly sorry for any confusion around the Strategy Lab Pro offering.
Our intent was to make clear that Strategy Lab Pro would provide access to a minimum of 100 strategies over time—not all at once.
With 70+ strategies now available, we’re close to fulfilling that commitment, but we understand your disappointment at not seeing all 100 immediately upon purchase.
We also recognize the considerable steps taken together to try to make this right—including multiple program swaps and support sessions.
While not every situation resolves as hoped, we genuinely aimed to address your concerns and help you find a solution.
We want success for you in your trading endeavors.
If you continue with the tool you chose, we encourage you to take full advantage of the training, setup help, and live sessions available.
All our best,
The Ninjacators Team
SU
Sukhi
They repeatedly spam my mailbox with…
They repeatedly spam my mailbox with 3-5 emails daily, continuing to send emails even after I unsubscribed from the list.
Response from Ninjacators LLCSep 17, 2025
Hello Sukhi,
Apologies for the unwanted emails.
Please send the affected email address(es) to [email protected] (ATTN: Client Happiness Ambassador) and we’ll manually remove and suppress them across all systems immediately.
The Ninjacators Team
Hello Sukhi,
You have been removed from all email marketing.
Please allow 3 business days for the changes.
The Ninjacators Team
DH
Dave H.
Blackbeard Bots
Blackbeard Bots may appear to perform well in backtests, but they fail to function properly in live trading accounts. There's a significant disconnect between backtest results and real-world performance. Don’t make the same mistake I did—I ran these bots for nearly six months, and they simply don’t work. I’m now left with a collection of algorithmic bots that are essentially useless.
Response from Ninjacators LLCApr 14, 2025
Hi Dave,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Blackbeard Bots didn’t meet expectations. While many traders have seen positive results, we understand that results can vary and appreciate you taking the time to share your perspective.
If you’re open to it, our team would be happy to assist further. Please feel free to reach out to us at [email protected].
—Team Ninjacators
TJ
Tiger J.
! ! ! W A R N I N G. ! ! !
Take care, this company is like a black hole. They take people’s money and never refund, even if something is not working as promised. You can only change it for something else, if you’re lucky. Do not fall for their marketing promises and unrealistic prospects. Everything here is overpriced and not programmed very well or highly encrypted, so that it slows down your computer. One star is too much here But I have to give it in order to write this review. You can give it a try, but I have warned you.
Response from Ninjacators LLCMar 26, 2025
Hi Tiger,
Thank you again for sharing your feedback—we’re truly sorry to hear that your experience didn’t meet expectations.
We’d really appreciate the opportunity to make things right.
If you’re open to it, please reach out to our support team at [email protected] so we can better understand what went wrong and work with you toward a fair resolution.
Your satisfaction matters to us, and we’re committed to finding the best possible resolution.
Sincerely,
The Ninjacators Team
RC
Ryan C.
Refund Guarantee is not true
Refund Guarantee is not true; They have tried to remove as many mentions on this as possible. Software fails nothing ever is resolved and they tell you to shove it once you realize how bad their systems are.
Response from Ninjacators LLCMar 20, 2025
Hi Ryan,
We sincerely appreciate your feedback and understand your frustration. Our goal is always to support our customers and provide the best possible experience.
I’ve just sent you an email directly to open communication and explore possible solutions. We truly want to work with you to address your concerns. Please check your inbox, and I look forward to your response.
Best,
Kurt Smith
Client Happiness Ambassador | Ninjacators
BT
Brian T.
You can sign up for the free stuff but…
You can sign up for the free stuff but they won't ever deliver it to you. So don't bother. If this is how they treat their people who are wanting to try them out why would I give them money
Response from Ninjacators LLCDec 4, 2024
Hi Brian,
We're sorry to hear that happened, our Support Team has reached out directly to you to ensure you get the necessary access. We're always here to help.
