Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
Ninjacators, ninjacators.com
Website
ninjacators.com
Category
Internet & Software
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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Above and beyond customer service makes me proud to part of the NC family... Craig is more than amazing with all the different hats he wears and duties he fills. He is the Captain of the ship for many of us and guides us seamlessly thru the waves of the market. With everything on his plate, he took the time to reach out and help with an issue I was having. I hated to bother yet he didn't hesitate to lend a hand. Thank you Craig and the whole NC team for all you do for us!!
Response from Ninjacators LLCNov 28, 2024
Hi Mason!
Thank you so much for sharing your feedback! It truly means a lot to us. We're glad to hear positive things about Craig and our team—we're always here to help. Our goal is to provide the best support and resources possible for our users.
BC
Bill C.
Solid futures markets analysis
Solid futures markets analysis. I've been in the group but have 50 years trading experience. I like the concept of "have a plan and trade the plan". I've been using Fibonacci draws for decades and both Richard and Josh are big fib guys.
Response from Ninjacators LLCNov 28, 2024
Hi Bill,
Thank you for taking the time to share your experience with both trading and in our live sessions. We're glad you're enjoying and appreciate your participation. Happy Trading!
RJ
Ruby J.
Kudos to the support team who are…
Kudos to the support team who are always quick to respond and resolve my issues.
Response from Ninjacators LLCNov 28, 2024
Hi Ruby,
Thank you for your kind review, so glad that our team was quick to help!
JT
Jim T.
Fibonacci training workshop
Josh and Richard were excellent! I have seen Fibonacci Retracements demonstrated before but these
guys provided the best trading training I have ever experienced, and I have seen a lot.
Response from Ninjacators LLCNov 25, 2024
Hi Jim!
We’re so glad to hear that Josh and Richard’s training made such a memorable impact on your trading skills—it's always our goal to deliver an experience that stands out from the rest!
GU
Gus
Review for Black Beard Pro Algo Trading System (predicted windows not working)
Review for Black Beard Algo Trading System
Rating: 2/5 for the Product, 5/5 for Team and Customer Support
Black Beard Algo Trading System shows promise but falls short in its current state, especially given the investment required. The product have critical limitations, such as predictive time windows restricted to the 19th of each month and the inability to take anything but long positions on indexes. These constraints severely limit its flexibility and practicality for diverse trading strategies.
As it stands, the system feels unfinished, and it’s frustrating that the promised fixes are slated for the end of the year.
Paying customers deserve a functional and polished product today, not months later. These are not areas for improvement, rather than critical areas to be prioritized and to be fixed as soon as possible.
However, what sets Black Beard apart is its exceptional team and customer support, which are easily 5 stars. The team is responsive, friendly, and genuinely dedicated to resolving issues and supporting customers. It’s clear they’re committed to improving the experience, which gives me some hope for the platform’s future….
Overall:
Product: ⭐⭐
Team & Support: ⭐⭐⭐⭐⭐
If you’re new to algo trading and value strong customer support, it may be worth considering. But for traders looking for a fully functional system that has no limitations such as the ones above, I’d strongly recommend waiting until these critical issues are resolved. Otherwise the system works half of the month and on mostly long positions (frustrating).
Really hoping this is a priority for the company.
Response from Ninjacators LLCNov 25, 2024
Hello,
Thank you for your thoughtful review and for highlighting both the strengths and areas for improvement of the Black Beard Pro Algo Trading System.
We truly appreciate your feedback, and we want you to know that we are actively working on a new onboarding experience for new users, as well as optimizing the program to address the limitations you've mentioned.
It’s great to hear that our team and customer support made a positive impression on you, and we’re committed to enhancing the platform for all our users moving forward!
BS
Brenda S.
Nasty refund experience...
I immediately asked for a refund.... and a female by the name of Stephanie blew me off. It has a refund guarantee. It was less than 24 hours!!!!!
Response from Ninjacators LLCNov 25, 2024
Update:
Despite Brenda agreeing to our terms and conditions at the time of purchase, she later made unfounded accusations and threats against us. In the spirit of resolution, we granted her a full refund, even though it was not required under our policies. It’s unfortunate that she is now placing blame on us for her misunderstanding of the information provided.
We strive to provide clear and transparent communication and appreciate understanding from all our customers.
Hi Brenda,
Your purchase of Tunnel Trader comes with a clear 30-day "Love It or Replace It" guarantee. Stephanie has already provided you with the details regarding what your purchase entails, yet our support team continues to receive repeated inquiries from you.
Your request has been escalated as it falls outside of the purchase agreement, as we value respectful communication and do not appreciate how this situation has been handled.
MC
Michael C.
Thoroughness
Thoroughness, thoughtfulness,
Response from Ninjacators LLCNov 25, 2024
Hi Michael,
Thank you for sharing, happy trading!
DD
Don D.
Service is excellent and products are…
Service is excellent and products are profitable
Response from Ninjacators LLCNov 25, 2024
Hello Don!
Wonderful, your review means a lot to us. Wishing you continued success!