I recently purchased a few pieces from Nimah, and I couldn’t be happier with my experience.
The jewellery is absolutely stunning — beautifully crafted and clearly made with great attention to detail. The quality exceeded my expectations and the pieces feel truly special to wear.
The packaging was also lovely and added a really special touch when opening it. Everything about the experience felt thoughtful and high-quality.
I would highly recommend Nimah to others, and definitely look forward to purchasing from them again ❤️
AA
Amani A.
Every time again a great experience ❤️
I know nimah now for a couple of years and still do love every piece I purchased, every single one has its special meaning to me…and even more I do love to gift nimah pieces to my family and friends!!!
Great job, great philosophy!
MS
Maya S.
Amazing jewelry
Honestly, the jewelry I bought from Bynimah is the best. So unique, original and most importantly spiritually meaningful. They are so well done and look so good that I don’t take them off.
SK
Sini K.
Beautiful bracelet and even better…
Beautiful bracelet and even better customer service. The team was incredibly helpful and handled everything quickly and professionally
MR
Maria R.
They were so helpful and were fast with…
They were so helpful and were fast with their replies as well. Solved all my issues !! Their jewellery is sooo amazing !! They have great customer service. So happy !!
FE
Feems
Brought a sentimental piece for my…
Brought a sentimental piece for my little sister’s graduation and she absolutely loved it! I always see her wearing it and it warms my heart from buying and trusting a wonderful company like Nimah. Emad really went out his way to source what I wanted and deliver it to me in time and even gifting one for my own daughter - stellar customer service and I look forward to purchasing from them again. May Allah grant you success and barakah
SH
Sarah H.
Be Careful - Nimah Arabic jewellery
Ordered quite a few pieces of jewellery on 28th November and still have not received my order with the Royal Mail tracking constantly saying they are waiting to receive the parcel. Really really disappointed as Nimah had been recommended by a friend. These are Christmas gifts that I’m now concerned I will not get. Do not use. Scam.
Response from Nimah | Arabic JewelleryDec 19, 2025
Hi Sarah,
Thank you for taking the time to share your experience, I’m really sorry to hear about the frustration this caused, especially with the order being intended as Christmas gifts.
I’d like to clarify a few important points for transparency. According to Royal Mail tracking, your parcel was delivered successfully and left in a safe place. During the peak Christmas period, Royal Mail (and other couriers) do unfortunately experience delays and tracking backlogs, where scans don’t always update in real time , this can understandably cause concern.
We dispatch all orders within 1–2 working days, and our stated delivery timeframe is 4–8 working days. Your order was delivered within this timeframe, even with seasonal courier delays outside of our control.
We completely understand how stressful delivery uncertainty can be, and we’re always here to help investigate or support if there’s a genuine issue. However, we take accusations of being a “scam” seriously, as this does not reflect our service, our dispatch records, or the confirmed delivery in this case.
If you still have any concerns, we encourage you to reach out to our support team directly at [email protected] so we can assist further.
Best wishes,
Nour
AH
Aysha H.
Awful Customer Service
I placed an order for a Arabic letter necklace and bracelet. I realised straight after I ordered incorrect letter. I contacted customer service there was no reply. I sent numerous emails then someone replied back name 'Cathy' and she said she will get back to me and I heard nothing since. Its been nearly 3 weeks I placed the order. I have received the item but not what I wanted. Customer service is absolutely useless. I waited all this time because they have not rectified hence why I am giving 1 star. Its a shame, they need to improve on their service. Will not be shopping again. In the past i purchased quite few items from them. Will not be using them again. Very DISSAPOINTED!
Response from Nimah | Arabic JewelleryDec 19, 2025
Hi Aysha,
Thank you for taking the time to leave your feedback, I’m genuinely sorry for the frustration you experienced, and I understand why this was disappointing, especially after being a returning customer.
You’re absolutely right that there was a delay in communication at the start, and for that, I apologise. This is something we’ve been actively working to improve, particularly during a very busy period for our team.
That said, I do want to clarify for anyone reading this that we did resolve this matter directly with you, and an appropriate solution was offered and accepted. I’m really glad we were able to sort this out to your satisfaction in the end, even though the journey there wasn’t as smooth as it should have been.
We appreciate your past support of Nimah and truly regret that this experience didn’t reflect the level of service we aim to provide. Your feedback has been taken on board and is helping us improve our customer service processes going forward.
If there’s anything further you’d like to discuss, you’re always welcome to reach out to us directly.
Regards,
Nour
