Nick's BuildingReviews of nicksbuilding.com

Ordering and getting dates means little. And delivery is just ridiculous. Use someone else

Moldings for 8'doors were the wrong size Sent moldings 1st time wrong color waited 6 weeks 2nd time had to wait additional 8 weeks for the proper molding sent locks with missing parts twice and to top it off the glass inside the door is filthy and can't be cleaned because it's inside the door that was never taken care of the chasing of people to rectify the problem was frustrating and customer service was the worst I ever delt with I hope he got fired cause the way the person In charge did not care at all about the problems you had this was the worst experience I ever had with any product period!!!!!

Wonderful product but just hope you don't need to contact customer service. We were shipped the wrong lock set. After contacting customer service we were basically told "so what". Tried to contact them again two more times & never received a response.

Don't buy any doors from this company. They are crooks. They sold me $3300.00 door and door was defective. Start showing cracks within two weeks . They refused to replace or take door back. Thinking about legal actions. Don't do any business with this company.

Terrible customer service - people are rude and unresponsive. Manager Mike raised his voice and used foul language. Lady who answer phone had no clue. They spoke like I should be happy that my door was 3 weeks late. Will never buy here again.-I'm sure they don't care. They kept saying they get the majority of their business from Canada. Why do they bother doing business in US? Sad. You wonder why we fall behind in manufacturing to China? It's the poor entitlement attitude. Sad

I ordered my door and was told it would be 3 1/2 weeks to get. After 4 weeks, I called and then was told they were busy and they would to get to it. Finally it took over 6 weeks to get. Then when it arrived it was the wrong swing. So I called and sent pictures to the customer service dept, this time the customer service rep was very nice and said he will get a new door out possibly the same week, or next. So I will wait to see when it does come as he said. So in the end I will now have waited 7 or 8 weeks to get the door and is costing me more money to keep reschueduling my contractor. I wish companies could understand the impact they have on their customers.

Nick's Building does horrible work and lie about the lead time. I would have rather spent a little more money else where and received a better built and finished product then what I received from Nick's. The customer service people at Nick's are as clueless as the people building the doors and the owners. They advertise made in the USA but my doors arrived and said made in China. Maybe they meant assembled in the USA. False advertising.

Customer Service was extremely rude and unaccommodating while discussing delivery concerns. We were not informed of when the door was being shipped. Was told we would be given a call to discuss a delivery date. We were not informed until the door arrived at the dock and had to be delivered within 2 weeks otherwise, it would need to be returned and charged for additional shipping. We are a custom builder and the door would have been damaged if delivered so too early to the site. Given lead times on special order doors, it is vital to order the door early enough to avoid late arrival and during the order process, we were informed that we would receive a call prior to shipping to select the best date. Unfortunately, this call came after the door was shipped from the manufacturer to the freight company and with only a 2 week window. After speaking to the very rude rep and asking to speak to a manager, I was informed that he was the superior in charge and I couldn't speak to anyone else. Though, the door was of nice quality, we won't be ordering from Nick's again.