Nick's BuildingReviews of nicksbuilding.com

Ordered a clearance door from Nick's - so it was already built, just leftover from some other order that fell through. It cost just over $2200 with shipping. I waited six weeks to hear from them that the door was not standard size, as it had been described on the website. This is a remodel, and there is no room for raising the header, so that makes this a 6 week dead end. Original person who broke the news to me assured me that they could get me into another option for a similar price. That turned out to be untrue. The door they suggested I consider priced out at over $4200. They offered no discount. I've spent almost $20k with this company over the last few years. That relationship just ended. I look bad with my clients because Nick's can't fulfill their obligations nor communicate in a timely manner. Then they don't own their mistakes.

Beautiful product, poor customer service. Reading through the other reviews I wish that we had the same experience as some of the others since their doors are so beautiful. Unfortunately for us we were misinformed throughout the entire process. We started by calling and asking specific questions about additional charges since we had custom sized jambs; quoted $350.00 over the phone, which turned into $400.00 in store (per door). They wouldn't honor the price we were given. Next, good thing I did the legwork and noted everything I found on their website because once we got there I was told they did not have such a door on their website for that price, and tried charging me $900.00 additional dollars, and explained that they have a number of other websites that they didn't use anymore, and that they couldn't honor those sites prices. I calmly had him open their actual functioning website, and navigated him to the page with the door at the price I had. He explained that it was an old price and not updated on their end, but in the long-run honored his advertised price. During our three hour visit to the sales room (he kept leaving the front to answer the phone, talk to co-workers, having to fix mistakes on the paperwork) we were provided with, what I thought was valuable information, production estimates, pick-up details, etc. However, in the time leading up to our doors being completed somehow all of the information that their staff member provided us with was either incorrect, missing an essential detail, or he was entirely dishonest about. Light at the end of the tunnel....!!!...got the call that our doors are ready for pick-up! Spoke to soon...I wanted to make sure and confirm the information I received about the pick-up process before showing up there; to find out that if we wanted our very expensive, very custom doors wrapped/crated that it was $100.00 per door. I very politely explained what we were told that they came that way, and to my surprise the women on the other end started yelling at me. My response during her charade: "excuse me, (pause), why are you yelling at me?" She denied it. I thanked her and said good-bye. Since this review is quite lengthy I skipped a number of other incidents (mistakes they made on their end). We always try and support independent businesses first, even if it costs a little extra, but customer service, and more so respect for others is an essential element in all business; and for those reasons alone I would NEVER recommend Nick's to ANYONE!!!!

Didn't email the receipt when asked even though they charged the invoice, they had to be reminded. Botched delivery and timeline as well. They stated 5 business days to crate the material which seemed excessive, and then it actually took 2 more additional weeks before they shipped. It took a month total to get an order of in-stock trim lumber.

I wish I could give zero stars. Mostly because of the attitude and total lack of customer service. I was lied to constantly about the parts I ordered and the guy I was dealing with clearly couldn't care less about whether I received the items or not. The worst experience I've had with an online business in a very long time!

The worst customer service I ever experienced. Door was damaged because of poor packaging. Called Nicks they said its not that bad . If you look at it from 10 feet away it wouldnt be that noticeable. They said they would give me $50 off a $3000 dollar door that has a good size scratch in it.

Was told 2 weeks. Took a mouth . And there customer service lady's are short and rude. The people do not communicate amongst their building

The order was late, the advice was terrible and the wrong doors were shipped. When contacted the staff was rude and refused to help even with the wrong doors clearly being sent. Stay away from this company at all costs !!!!

Ordered doors 8 weeks ago. Still haven’t seen them. Worst experience of my life. Lots of excuses every time I call. Still worried that they won’t show up. Will let ya know the outcome. Hopefully it isn’t me losing my business from them.