Sjoerd
Placed an order 11 days later still no communication
Placed an order. 11 days later, still no communication from Nialaya. Nialaya claims to ship international in 3-5 business days…. Contacted customer service, more than three days later and still no respons. Nialaya claims te respond in 24-48 hours…. I’ll have to contact my creditcard company in order to get my money back. I dont recommend doing business with Nialaya.
Response from Nialaya JewelryNov 28, 2023
Dear Suradj, So sorry to hear about Your frustrating experience. We have indeed shipped your order. But as it states on our website we ship orders to Holland via our Danish office (where we pay all customs and duties for you - at NO extra cost for you) Before we forward the shipment to you with GLS express (at no extra cost for you). We have also sent you the tracking number and it looks like Your order will arrive tomorrow. We do apologize for being closed on Thanksgiving when you tried to reach us. It's a National Holidays in USA but we always answer all emails and ship out all orders. Your Black Friday order has been made by hand and shipped out shortly after. We do apologize for the few extra days delay and hope you will forgive us and stay a long-time loyal Nialaya customer. Warm Regards from Team Nialaya