Nialaya JewelryReviews of nialaya.com

Update, June 5 2025: Since posting this review, I was contacted directly by Jannik Olander, Founder & CEO of Nialaya, who personally reached out to apologise. His message was candid and sincere and he acknowledged the failure, took full responsibility and explained that the case had been mishandled by an inexperienced team member without adequate oversight. He also confirmed that appropriate internal steps are being taken to prevent a recurrence. The refund has now been processed. In fairness, I believe the way a company responds when things go wrong says as much about them as the original issue. The personal outreach from the CEO was unexpected and, in my view, genuinely meant. I hope this update provides a fuller picture for anyone reading. - While the products are of sufficient quality for fashion jewelry, their return handling for EU Customers through REVER certainly isn't. Waiting for a 200 € refund since March and am running in circles between Nialaya and their service provider REVER: at first, the by REVER provided address could not be found by DHL, then after weeks Nialaya offered a return label to their HQ in the US, where the parcel arrived empty (?) and despite them green-lighting the refund to REVER 5 weeks ago, I still did not receive my money. From an EU Customer protection point of view, this practice is as close to malicious as it could get. Return date: March 15 No refund: June 3 If you're from the EU and uncertain about your purchase, rather look for alternatives to save yourself some genuine headache!