Nialaya JewelryReviews of nialaya.com

⚠️ WARNING TO POTENTIAL BUYERS — PLEASE THINK CAREFULLY BEFORE ORDERING I purchased a bracelet from this shop. While the delivery was quick and easy, the product itself was extremely disappointing. Once I opened the package, I found the quality to be far below my expectations, and the bracelet was much smaller than I expected based on the advertisement. I paid $316 for the bracelet + $50 postage = $366 total. The advertisement did not clearly mention the cost of returning the item. I decided to return it anyway, and the return postage cost me an additional $147. So I ended up spending $513 in total on an experience that left me extremely disappointed. My strong advice to buyers: please do your research, carefully check the product measurements and quality, and make sure you fully understand the return policy and who pays the return postage before placing an order. I personally would not purchase from this shop again based on my experience. Buyers should be aware of the potential costs and risks before spending their money.

UPDATE It's interesting that you can tell a lot about a company and how they respond to feedback, I'm updating this review after reading there hilarious response below 😂😂😂. I had two bracelets fall to pieces within a day, I was told to repair them myself and I'll get a discount on the next one 😂😂😂. They called that a 'gesture of goodwill'🤯. I wasn't happy and according them I'm hard to please 😂😂😂. Can anyone imagine buying an iPhone, it failing on the first day, Apple replaces it, and that also fails, and then Apple's response is to go and repair it yourself and they'll get a discount on their next iPhone - and they call that a 'gesture of goodwill'😂. Oh, and if you're not happy about that, they accuse you of being hard to please 😂😂😂. That's essentially what Nialaya Jewelry done for me and it's the funniest customer service ever 😂😂😂. ORIGINAL REVIEW I wanted to share an honest and, as far as possible, objective review of my experience with both the products and customer service. In short, I have now had two bracelets fall apart within days of wearing them. The first was replaced, which I appreciated. However, when the replacement also failed almost immediately, the response was that I should pay to have it repaired myself, with a 30% discount on a future purchase offered as a gesture of goodwill. That feels rather bizarre. The product failed twice, yet I am expected to spend my own time and money putting it right. Offering me a discount on another product after two faulty bracelets does not feel like going the extra mile. My experience was as follows. I bought a Blue Lapis bracelet, but it was faulty almost straight away. Within around five minutes of wearing it, the clasp came off and the beads went everywhere. I then had to pay a jeweller to add some beads back on and repair it. To be fair, they did send me a replacement free of charge, which I appreciated. Unfortunately, the replacement bracelet also fell apart within about a week. I was simply sitting at my desk when I noticed the clasp had failed again, and the beads were once more scattered everywhere. When I raised this with the CEO, the first response was to ask whether I had been using it incorrectly, which I found odd given that it is a bracelet. I am not sure how one uses a bracelet incorrectly. The proposed solution was then for me to have the bracelet repaired myself, at my own inconvenience and expense, while being offered 30% off a future purchase - which he considered an offer of goodwill. Overall, I am disappointed, especially when I can buy a similar product on amazon for 20% the price of these.

In only one week one gold bracelet broken.. bad quality.. I’ve bought two times.. more than 1.500 usd.. but in this case very bad quality in only one week.. I can send you a picture if you want

Jeg købte et sæt armbånd til min mand. Det var desværre for småt, og kunne ikke fås i den rigtige str., så jeg skal have det sendt retur. Det koster 10 USD, hvilket er ok, men det skal sendes tilbage til USA, selvom det er leveret fra Virum i Danmark, og jeg kan ikke få forsendelsespapirer eller andet, det kan guide mig til returforsendelsen, kun adressen. At sende varerne tilbage til USA er temmelig dyrt og vil bla. kræve, at jeg betaler told (igen). Det er umuligt at komme i kontakt med kundesupport. Så jeg står med armbånd til 500 USD,, som min mand ikke kan bruge, og som jeg ikke kan sende retur ...

I will send an email with proof. I just sent proof to your email, with the receipt I got from Farfetch, I sent it with your certificate of authenticity as well. Stop coming to my email to explain the counterfeit of the product you’re selling. I don’t expect silver earrings to turn black within a month. Say whatever you want to say here and stop coming to my email. Check your email, you sell counterfeit

purchased four pieces of jewelry from Nyalaya, hoping for long-lasting, high-quality accessories that I could wear on special occasions. Unfortunately, I’ve been disappointed with the durability of most of them, especially considering I spent $375 in total. The first item I bought was the Simplicity bracelet. Despite wearing it fewer than 20 times — and always removing it before washing my hands, storing it in its original pouch, and placing it in a jewelry box — it has already started to tarnish. That was concerning, but things got worse with the Gentleman bracelet. I’ve worn it fewer than 10 times, only for formal meetings, and it's already scratched and has noticeable color fading. Again, I stored it carefully like the Simplicity bracelet. The beaded bracelet is the only piece that has held up well, which I appreciate. It’s gone through the same careful use and storage and still looks good. However, the most disappointing piece is the rope chain. Not only has it tarnished, but in several places, the plating has worn off completely — revealing the alloy underneath. This happened despite me wearing it only occasionally and storing it just like the others. I took care of every piece properly and expected much better longevity for the price. At this price point, quality and durability should be a given — not a gamble. I genuinely love the style and aesthetic Nyalaya offers, but I can’t overlook how quickly three of the four pieces degraded with minimal use. I’m sharing this with the hope that Nyalaya will take this feedback seriously and work on improving their quality. I’m not just disappointed — I feel let down after putting trust (and a substantial amount of money) into a brand I wanted to support. The items were brought from Miinto, and Boozt. Update: After leaving my initial review, I reached out directly to Nialaya to discuss the issues I’ve experienced with several of their pieces of jewelry. I highlighted the wear and fading of the plating on bracelets and a necklace, which I had worn for a short period of time under conditions that should not have caused this. In their response, I was informed that wear on gold-plated jewelry is a natural process, particularly on moving parts, and that this can happen regardless of price or quality. Nialaya did not offer any form of solution or compensation, nor did they suggest professional refinishing or anything else, as they believe that wear on their jewelry is inevitable. I had direct communication with the CEO of Nialaya, and despite explaining my concerns, they did not offer any resolution that would address my issues or meet my expectations, i told them I was open to their solutions, but wasn’t given any, instead in their final response they indicated that they couldn’t find a solution that would be fair for both parties, and they ended the communication without offering any further assistance, even though they didn’t try to offer me a solution. It’s clear to me that Nialaya doesn’t stand behind their products when issues arise, and based on my experience, I would not recommend shopping here. Save your time and money – there are better brands that actually care about customer satisfaction and product quality. TLDR: I had the pleasure of speaking directly with the CEO, and to be honest, I couldn’t have asked for a more perfect example of how NOT to handle a customer complaint. Instead of listening, empathizing, or offering any kind of solution, I was met with excuses, condescension, and a total refusal to acknowledge that their products might just be a bit subpar. Apparently, it’s normal for gold-plated jewelry to lose its shine and fade that quickly. Sure, if you're selling overpriced trinkets and expect your customers to just deal with it. So here’s a little tip for anyone thinking about buying from Nialaya: Don’t. There are way better brands out there who actually care about their customers and stand behind their products. If you want to pay premium prices for jewelry that looks good for a week, go ahead. But don’t expect any support if things go south. I’ve already done the legwork for you. Don’t waste your time and money. - I wore your jewelry less than 20 times each, and I’m still disappointed with the lack of solution offered. Just to clarify, it was Boozt, not you, that refunded me for one of the pieces. I still have two tarnished bracelets, and based on your response, it’s clear this is just dropshipped jewelry dressed up as something special. I’m glad others can now see how you handle these issues, so they’ll know exactly what they’re getting into. Frankly, this has been the most unserious interaction I’ve ever had with a brand. It’s hard to understand why you question my dissatisfaction when the only function my jewelry now serves is as a paperweight. 😶

Stay away. My girlfriend ordered something for my birthday and wanted to return it as it is to small for me. First of there was no claim that it was send from china then they sayed i have to send it back to the us For that i needed tax information - that they just dident provide-so we gave up Lesson learned..

Necklace is damaged, no response from customer service regarding my complaint. Furthermore I have to pay an additional 73 dollar to send the necklace back and make a new purchase (same model).