Niagara Falls CanadaReviews of niagara-falls-canada.com

We booked the behind the falls tour and it was once in a lifetime experience. Our tour guide was super friendly and answered all our questions. Highly recommended

Candice was the best! We had a very pleasant tour with her!

It’s beautiful, I’m excited!!

It was a fun and enjoyable visit! The boat ride right in front of the falls was an unforgettable experience and definitely the highlight of our trip. The fireworks show by the falls was also spectacular. The food was reasonably priced, and the entire area, including the washrooms, was clean and well maintained. Overall, it was a wonderful experience, and I highly recommend it to anyone visiting.

We had purchased tickets days before and were told that the time and date reserved for us was not flexible. However, it seems that this rule only goes one way. When we arrived very early (1:00), Tuesday September 29 embark time 2:45, there was a massive line and no attempt by your company to honour the tickets as purchased. Instead we were told to go to the back of the very long line and that ticket times would be ignored and they'd just keep boarding people first come first served until 5:45. We had arrived very early keeping in mind our scheduled boarding time ... which as it turns out, was a myth. Had we known that we could have lined up at anytime we might have done so earlier instead of wasting so much time waiting for our fictional boarding time. Apparently this treatment of customers is standard practice ... so why threaten customers with cancellation if they miss their boarding times or ask to reschedule? You see? There are two sides to the agreement. We lived up to our end of the bargain. The company did not. Did we get an acknowledgement of the problem? An apology? NOTHING!!

Your parks pass is just fantastic. Really encouraged us to see all the attractions on the plus pass and use the bus. All of the attractions are outstanding.

Professional and courteous staff. Suggestion: provide clearer parking directions

We never received e-tickets or email confirmation, and the tour boat company had no record of us in their system, we were informed that you are a third party company and were not affiliated with them, we were forced to re-purchase tickets through them direct. I reached out to my credit card company and they told me that they will reverse the charges on Monday and note you as a scam if I am unable to obtain a refund from your company. Thank you for nothing and a inconvenience in my vacation.