Next VacayNext Vacay helps savvy travellers - just like you - find the best flight deals from their home airport to dream destinations around the world. Whether you’re a solo-backpacker, family vacay-hunter, honeymooner, bucket list checker or romantic weekender, we've got a deal for you.
Next Vacay (nextvacay.com) has 787 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kym L.
We booked it!!😁😁 The deal was so good! Thank you for finding our next trip!
Response from Next VacayDec 18, 2020
We're so happy to hear it, Kym! There's nothing better for us than being able to help our members find their next great trip, and we hope you have an amazing time on this next vacay :) Happy traveling!
stacia L.
Next Vacay does a great job of sending out the best available deals when it comes to flights. I don’t have time to look myself, so it’s like having a personal assistant tell you about the best pricing. I just booked my first trip to Exuma, Bahamas thanks to them putting out the info!
Response from Next VacayDec 3, 2020
That's awesome to hear, Stacia! Time is precious, so we love giving you that assist and making sure you get all the best deals delivered right to you without having to spend hours looking for them. That way you can continue to make great new firsts like this upcoming trip to Exuma! Hope you're ready for some amazing food and beautiful beaches :) Have a great time and happy traveling!
Benjamin W.
Next vacay customer service is terrible. The deals that they send are ok not great(I got better deals at tripmasters.com). I sent an email requesting that my service be cancelled and never got a response. I was then auto billed and quickly tried to get it refunded because I never found a deal I wanted with the service and international travel has been shut down for months and they "could not do it". There are better options out there for free. I am trying to spread the word as much as possible do not give next vacay your credit card you will regret it!
Response from Next VacayNov 30, 2020
Thank you for getting in touch with us and sharing your feedback, Benjamin. We always appreciate hearing from our members about their experience so we can continue to improve our services and support. I'm very sorry to hear you didn't find the deals to be very helpful and that they weren't what you were looking for. To clarify, the additional travel website you mentioned using offers a different set of services from our own, so that is one reason for the difference in deals that you received. Our website explicitly states that we are a flight deal alert service, and that we send those deal alerts directly to your email so you can go directly to the airline to book. To ensure our members are satisfied with our product, we offer a 30-day free trial period along with a 6-month money-back guarantee so members can request a refund of their first membership charge a full 6 months after being billed. Though travel has slowed in recent months, we are still looking for opportunities for our members to take advantage of further out and into next year and we are continuing to provide those opportunities to our members. We did not receive any complaints about the deals or our service and your subscription was neither canceled nor set to non renew, so it automatically renewed as stated in our Terms of Service. You also mentioned that you reached out previously and attempted to cancel but never received a response from our team. As addressed in the conversation you had with our customer support representative on chat, no previous cancellation request was ever submitted under the info you used to contact us on October 7th. However, if you used a different email or info to reach out previously and request to cancel that is definitely something we'd like to address and fix for you. Please reach out and provide that information to our team at [email protected] so we can review and make sure that's corrected for you ASAP. Thank you.
Sarah Down S.
Naveen & Shaylee, I just booked 2 one way tix from CLT to San Francisco for $109 each (including a checked bag, seat selection, and NO layover) for my bestie and me for a summer 2021 road trip. Every year I'm like "do I need to pay $25 for Next Vacay..." Yes, the hell I do! I tell everyone about y'all. Well worth it. Thanks for bringing the deals again and again! Sarah
Response from Next VacayNov 25, 2020
That's so great to hear Sarah! We're so glad that you'll be able to spend time with your bestie and that y'all will be able to do some driving and flying together! It's time to start writing down where y'all will be stopping on your road trip and what snacks y'all will be getting. ;) Have a great time and thanks for letting us know!
Jen K.
Would give them zero if I could. Charged a subscription during covid. Airlines and borders shut by the government, can not travel. And as previous review said no warming for subscription. People are struggling lost jobs, struggling to pay bills and boom next vacation has no problem charging for a service that is not useable and hasn’t been for 10mths. Absolute joke of a service, you can find same or better deals yourself. Would never recommend next vacay.
Response from Next VacayNov 16, 2020
Thanks for sharing your feedback, Jen. We always appreciate the opportunity to address your concerns. We are still continuing to find and send out deals and provide our service to our members, so that is why we are continuing to charge for membership. To clarify, we are not sending just any deals we find but specifically looking for deals that our members can safely take advantage of and can plan to take much further out if necessary, such as in the summer or fall of 2021. We're also finding those deals through airlines with flexible policies, so there are options in the event that a flight is canceled or you're no longer able to travel come your trip date. Of course, we completely understand that even with these precautions, some members may not interested in traveling currently and with everything else going on, may wish to or need to stop their service until such a date in the future when they can travel once more. Members are free to cancel their subscription at any time or set their subscription to non renew if they don't wish to be charged for another year of deals. We understand you weren't pleased to be charged the annual membership fee, but as your subscription was still active and had not been canceled or set to non renew, you continued to receive our service and this is why the membership fee was charged. We did not receive any complaints about the deals or the service you received, so we were not aware of any issues. Our team has reached out in via email in hopes to address your concerns fully, so you can respond to our email or reach us directly at [email protected] with anything else you need.
Karen Cahill C.
WHOOO HOO!!! Booked another AWESOME Trip. Phoenix to Puerto Rico & back. Total $219 round trip for two of us!!! THANK-YOU!!! The $25 a year I spend on Next Vacay has saved me thousands! This is the 4th time we have booked deals through them. LOVE IT!!!
Response from Next VacayNov 4, 2020
Congrats Karen! Wow, your fourth trip with us! We're so happy we've been able to help you save so much and take so many amazing vacays! Puerto Rico will no doubt be another memorable adventure, and we look forward to seeing what else is in store for you in the future! :)
Ausy
My issue with this service is that the renewal is annual, but they do not send any notice about an upcoming charge nor do they email to tell you that you've been charged. This makes it a very easy thing to forget about until you come across the charge on your bank statement. I contacted them to request a refund, but I was told that these details are in their terms of service and they do not offer refunds for subscriptions whatsoever. Not even if you cancel 1 day into your 12 month subscription. Otherwise, this service is basically a glorified email low-price notification. Customer service is responsive, but ultimately unhelpful.
Response from Next VacayNov 9, 2020
Thanks for sharing your feedback, Ausy. We're sad to hear your experience was less than stellar and that the annual renewal has caused some issues. We include in all our signup information and materials that we are an annual subscription service, so we charge $25 USD per year after the 30-day free trial ends. With the first membership charge, members can also take advantage of a 6-month money-back guarantee if they're not satisfied with our service or cannot take advantage of the deals. Because it is an annual subscription rate of just $25 USD, we don't offer prorated refunds at this time, but members can cancel their subscription or turn off the auto-renewal feature at any time. While you state that we don’t let you cancel even 1 day into a 12 month subscription that is not the case. The reason for your ineligibility was that your account was 46 days past the renewal date. We apologize if this was previously unclear, but this is why your renewal charge was outside of the eligible refund period. We can confirm that you will not be charged further. We're sorry again if our service wasn't all that you expected. Our focus is taking the burden from our members and finding amazing deals we can send directly to their inboxes so all our members have to do is take advantage of the great deals when we send them out. Likewise, our support team is at the ready to provide quick and helpful information whenever possible for all our members. Nonetheless, we're dedicated to continuously improving our service based on customer feedback and we'll continue to do so in the future. If there is any other way we can be of assistance, please reach out to us at [email protected].
Jessica M.
I bought this deal from PHX to San Juan, Puerto Rico for only $100 roundtrip and we get to go in eight months! OMG! I've been so sad, and now I have something to look forward to! I bought a ticket for my mama, too! I paid for flight insurance, so with taxes and fees and EVERYTHING, I spent less than $250 for two tickets! VACATION, HERE WE COME!!!!!!!!!!!!!!
Response from Next VacayNov 3, 2020
Thanks so much for sharing the great news, Jessica! It means a lot to us that we could help brighten your day and give you something so exciting to look forward to in 2021! And we're ecstatic you were able to get your mom involved too! This will definitely be an amazing experience for the two of you, and we're so happy you can take this trip together :) We hope you have an amazing time!!!
