Next VacayReviews of nextvacay.com

Response from Next VacayAug 4, 2026

We're sorry for the frustration this experience caused. Your concerns were escalated to our leadership team for review, and after taking a closer look at your account, we've issued a full refund of your August 2025 annual renewal charge. Your membership has also been canceled, and no further renewals will occur. We're also reviewing the renewal notification issue you raised to better understand why the reminder email did not reach you. We appreciate you taking the time to share your feedback, as it gives us an opportunity to review and improve our processes and member experience.

Response from Next VacayDec 1, 2025

I’m really sorry for the frustration this situation has caused — it’s certainly not the experience we want anyone to have with Next Vacay. To clarify, the only way an account can be created is by completing the registration process on our website. During sign-up, the 30-day free trial and the annual $25 USD membership fee are clearly outlined, and a checkbox is required to confirm understanding and acceptance of these terms. A Welcome Email is also sent after a successful registration, along with a follow-up FAQ email that includes more details about the service and billing. Your first annual membership charge is fully covered by our 6-month money-back guarantee, and subsequent renewals include a 14-day grace period. This information is always available in our Welcome Emails and on our website in the Terms of Service. We haven’t received any cancellation requests within those guarantee or grace periods, but please rest assured that your account has now been set to non-renew so you won’t receive any further charges.

Response from Next VacayDec 13, 2024

Thanks for sharing your feedback, Yani. We're sorry to hear the service wasn't what you were expecting. Our team finds and hand-verifies each deal to guarantee it meets our standards for quality, price, comfort, and more to ensure the deals sent out to our members are both money and time savers. Our focus is on convenience and affordability, allowing more travelers to fly to destinations worldwide with deals delivered directly to their inboxes rather than having to spend hours each day searching for deals themselves. We outline this on our website and FAQs, but we understand if this isn't the kind of service you are looking for at this time. Because we understand our service may not be for everyone, we do offer a 30-day free trial period and a 6-month money-back guarantee, so our members have a whole seven months to take advantage of our service and see if it works for their travel plans. We're sorry things didn't work out in this case. If you need any help with your account or have any other questions or concerns, please don't hesitate to contact our customer support at [email protected]. We'll be happy to assist you.

Response from Next VacayDec 13, 2024

Thank you for sharing your feedback, Naomi. We're sorry to hear you had such a negative experience, and we appreciate the chance to clear this up and make things right. After looking into your account, we did receive a request to cancel your subscription in late November. This was the first cancellation request we had received for your account. Because your subscription had just recently renewed for another year and was still within our grace period, we were able to issue an immediate refund per your request, and we sent an email in November to confirm this. Following this interaction, we looked into your account further and noticed an issue with the deal reception, as it appeared there was a problem with the email on file. We've taken steps to rectify that issue, and we've included more specific details on your case in an email sent to your provided address. We are truly sorry for any confusion or frustration caused. Rest assured, we are committed to doing right by our members, and we hope the situation has been resolved to your satisfaction. Please feel free to follow up with our support team with any other questions or concerns you may have!

Response from Next VacayDec 27, 2022

Thanks for sharing your feedback with us, Rachel. We're sorry to hear about your less-than-stellar experience, and we'd love the opportunity to clarify things and make them right. Regarding the deal emails you received, we want to explain that when members sign up, we automatically default to sending you the deals from your selected airport and airports within several hours of you. However, this can be adjusted from your account at any time to curate the deals sent to match the airports you are interested in/fly out of regularly. This way, members receive a variety of deals and score great prices from airports they may not normally consider but which they can always remove if the airport is too far from them. This is addressed in our welcome emails and FAQs, but we apologize if that information was missed. As all of our deals are sent directly to your inbox, there's also no need to log in or search our site. We consider our services successfully rendered when they are delivered and opened, and since we received no complaints, we were not aware of any issues with the quality of the deals received. As for your main concern, which involved canceling your subscription, we're very sorry for any confusion there may have been regarding the status of your account. Based on the information you provided in your emails, we could not find any evidence of a previous cancellation request, either the year after you signed up or following your first renewal. Members are also free to cancel directly from their account, but our records show the only cancellation on your account occurred a few days ago, on Dec 17, 2022. If you have evidence of a cancellation attempt before that or under different information than what you've already provided, please get in touch with our team at [email protected], and we'll be more than happy to review your information and get you squared away!

Response from Next VacayNov 22, 2022

Thanks for taking the time to leave us feedback about your experience, Nicolas. We're sorry to hear that it hasn't lived up to expectations and that you haven't received anything since signing up. You should have received a welcome email within 24 hours to confirm your sign-up and then your first deal within a week. If that didn't happen, rest assured, it's not at all the kind of experience we wish you to have. It could be an issue with your email address or account that has prevented you from receiving anything, so we'd love the opportunity to look into this further and make things right for you. Please email our team at [email protected], or you can reach out through any of our live channels, and we'll work with you to get this sorted out as quickly as possible!

Response from Next VacayOct 19, 2022

Thank you for sharing your feedback with us, Monica. We're sorry to hear you've had such a poor experience, and we'd like the chance to clear things up and make this right. When you initially reached out regarding the charge in question, we were able to locate an inactive account under one of the email addresses you provided. We confirmed that this account was canceled at your request back in August of 2021 and because it was still within our grace period, we issued an immediate refund to the card on file. No payments have since taken place on that account, and it remains canceled. The charge now in question took place on a different account with a different card on file. We did search our records with the information you provided but were unable to match all of the information to a specific account. Because we could not locate the specific charge, we suggested contacting your bank to have the charge withdrawn. When your bank reached out to us regarding the charge, we saw it was listed under information that was not included in the initial info given to us, which explains why we were unable to confirm it was the correct account. We are truly sorry for all of the back and forth in this situation, as well as any confusion or frustration caused. Rest assured, we are committed to resolving this issue as quickly as possible, and we've included more specific details on your case in an email sent to your provided address. Please feel free to follow up with any other questions or concerns.

Response from Next VacayAug 15, 2022

Thanks for sharing your feedback, Kevin. We're sorry to hear the service wasn't what you were expecting. We do make it clear on our website and FAQs that we deliver cheap flight deals directly to your email based on your departure airports. However, we understand that you were interested in a multi-city flight itinerary, which is not something we provide. We don't take specific date or destination requests at this time, nor do we provide one-way flight deals as all of our recommendations are roundtrip. Our focus is on convenience and affordability, allowing more travelers to fly to destinations worldwide with deals delivered to their inboxes instead of having to spend hours searching for themselves. Of course, we know this service may not be for everyone, which is why we offer a 30-day free trial period and a 6-month money-back guarantee, so our members have a whole seven months to take advantage of our service and see if it works for their travel plans. We're sorry things didn't work out in this case. As requested, we can confirm that your account was canceled in the free trial period, and you will not be charged. If you have any other questions or concerns, please reach out to our customer support at [email protected], and we'll be happy to assist you.